Not able to run-Normalize Software Asset Management from guided setup of Normalization Data Service

Ashupakasma
Tera Expert

‎09-09-2023 01:39 AM - edited ‎09-09-2023 01:40 AM

Hello SAM experts.

 

I am using the guided setup of - "Normalization Data Service modules"

There are total 7 steps in this,

6 steps have been completed successfully but when coming on the last step "Normalize Software Asset Management" did not proceed.

 

When I click on configure > Start update it's not making any progress. I have analyzed and seen that even after 5 hours passed, it has not moved from 1%.

 

Please help me out here, How can I achieve it and if there is any alternate solution to run Normalize Software Asset Management", please let me know.

Thanks!

 

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Doug Brown1
Tera Contributor

‎06-03-2024 05:28 AM

Good Day Ashupakasma,

 

We're experiencing the same thing in one of our instances. It would seem we're timing out. Were you able to identify a root cause or a fix to this problem? We've run the guided setup in other instances without an issue and are wondering if this might be because of the volume of SAM data in the instance.

 

Thanks,

Doug

 

 

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