Installation of SAM Master Plugin [com.sn_samp_master_ws plugin]

[angediaz]

Hello,

We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release):

- SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama

- SAM Workspace [com.sn_sam_workspace] - this plugin is for release prior to Yokohama

- SaaS License Management [sn_sam_saas_int]

- Publisher packs plugins

My questions are:

1. Is the master plugin included in our SAM Pro subscription, or it is a separate cost?

2. Is it best to proceed with the master plugin installation with all these other plugins already up and running in our instance?

3. What is the safest route to take with zero impact to: a) plugin versions, b) already-installed packs, and c) property settings overwrites?

Thank you,

Angeli

[Bert_c1]

Choose a sub-production instance. Install the plugin, and if you see problems, create a Support Case. You can restore the sub-prod instance from an earlier backup if needed. As far as cost, contact your account manager.