Installation of SAM Master Plugin [com.sn_samp_master_ws plugin]

angediaz · ‎09-18-2025

Hello,

We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release):

- SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama

- SAM Workspace [com.sn_sam_workspace] - this plugin is for release prior to Yokohama

- SaaS License Management [sn_sam_saas_int]

- Publisher packs plugins

My questions are:

1. Is the master plugin included in our SAM Pro subscription, or it is a separate cost?

2. Is it best to proceed with the master plugin installation with all these other plugins already up and running in our instance?

3. What is the safest route to take with zero impact to: a) plugin versions, b) already-installed packs, and c) property settings overwrites?

Thank you,

Angeli

Bhuvan · ‎09-19-2025

@angediaz

Installing the com.sn_samp_master_ws plugin should not impact any of the existing data or functionalities. We have done this in our setup and it did not impact any functions. Please test it in Non-Production environment first and migrate it to Production instance.

As mentioned, please discuss with your Account Management team and ServiceNow Representative for license entitlements before activating the plugins.

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Bert_c1 · ‎09-18-2025

Choose a sub-production instance. Install the plugin, and if you see problems, create a Support Case. You can restore the sub-prod instance from an earlier backup if needed. As far as cost, contact your account manager.

angediaz · ‎09-19-2025

Thanks, Bert_c1.

As we speak, we are checking for any additional cost with our ServiceNow Sales team.

As per my response to Bhuvan, do you happen to know if there is a similar case/request as ours that we could refer to?

Bhuvan · ‎09-18-2025

@angediaz

Refer below article that should help you understand SAM Pro SKUs and related plugins

https://www.servicenow.com/community/sam-blog/how-to-request-and-install-software-asset-management-s...

If you have installed SAM Pro Master plugin + Workspace + SAAS License Management in Washington release, you can install com.sn_samp_master_ws plugin that includes all components. Check with your Account Management or License Management team if you have purchased necessary SKUs for it before installation.

If this helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · ‎09-19-2025

@angediaz

Thanks for marking the post as helpful.

If my response helped to guide you or answer your query, please accept the solution.

Thanks,

Bhuvan