Override License Cost

[Jiwaniec]

Is there a way to override the notification/satisfy the Override License Cost when your product truly has no cost?

[Jiwaniec]

In our case the entitlement is defined with an explicit 0.00 value. Also it is not defined as Open source or freeware from the Publisher. So, is your suggestion then to deal with it from a Governance perspective? I don't understand the implication of this? "Data Governance Insight: As emphasized in the Now Create methodology, the focus should be on Value-Oriented Implementation. "

[tiagomacul]

HI @Jiwaniec 

That is a very fair point. To put it simply: the technical fix (entering 0.00) is just the first step. When I mention dealing with this from a Governance perspective, I’m referring to the 'Why' and the 'So what?' behind that data.

Here is the practical implication of that 'Value-Oriented' mindset:

1. Eliminating Operational Noise: If the platform keeps triggering notifications even with 0.00, it creates 'noise.' For an architect, this is a red flag. If stakeholders see a dashboard full of alerts that 'don't really matter,' they eventually stop trusting the data. Governance means defining a standard—perhaps a specific flag or a business rule—to silence these validated cases so that when an alert does pop up, everyone knows it represents a real financial risk, not just a system quirk.
   
   

2. Defensible Data: Since the publisher doesn't label it as Open Source, your '0.00' is a manual interpretation. A year from now, during an audit, will anyone remember why that was zero? Governance is about ensuring that this '0.00' is linked to a justification (like a contract attachment or a specific 'Reason' field).
   
   

3. Data as a Strategic Asset: As we often discuss in Enterprise Architecture, specifically within the Data Governance pillar, we don't just fill fields to satisfy the tool. We manage data to drive decisions. If the 'Override' notification is still there, the implementation is technically done but strategically incomplete because it's still demanding human attention for a non-issue.
   
   

In short: Dealing with it via Governance means designing a process to validate and 'silence' these exceptions once and for all, keeping the 'Single Source of Truth' clean and focused on actual spend risks.

If you're interested in how to bridge this gap between 'field-filling' and 'strategic management,' I’ve detailed some of these frameworks here: ServiceNow Now Create: Practical Methodology
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Excelente ponto. Para ser direto: o ajuste técnico (colocar 0.00) é só o primeiro passo. Quando falo em Governança, estou falando do 'porquê' e do 'e daí?' por trás desse dado.

A implicação prática dessa mentalidade é:

1. Eliminar o Ruído: Se a plataforma continua apitando mesmo com 0.00, isso vira 'ruído'. Se os gestores veem um dashboard cheio de alertas que 'não importam', eles param de confiar no sistema. Governança é definir um padrão para silenciar esses casos validados, para que o alerta só apareça quando houver um risco financeiro real.
   
   

2. Dados Defensáveis: Como o fabricante não diz que é Open Source, o seu '0.00' é uma interpretação manual. Daqui a um ano, numa auditoria, alguém vai lembrar o porquê disso? Governança é garantir que esse valor esteja amarrado a uma justificativa (um contrato anexo, por exemplo).
   
   

3. Dados como Ativo Estratégico: Na Arquitetura Empresarial, não preenchemos campos para satisfazer a ferramenta, mas para tomar decisões. Se a notificação continua lá, a implementação está tecnicamente pronta, mas estrategicamente incompleta.

Resumo: Governança é criar o processo para validar e 'calar' esses alertas de uma vez por todas, mantendo o sistema focado no que realmente custa dinheiro.