Publisher drop down in run reconciliation

andynewey
Tera Expert

Hi there, What is the criteria for a publisher to be listed in the dropdown of the run reconciliation option.  I was advised that it was just where there was entitlement but this is not the case with our installation.

 

For reference we are a set of relatively new users so are running reconciliation of individual publishers quite regularly as we configure each product.

 

andynewey_0-1748600786571.png

 

1 ACCEPTED SOLUTION

Hi @andynewey,

 

please raise a support case and keep us posted. For me everything looks fine and it’s maybe an internal issue.

 

best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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5 REPLIES 5

Hi @andynewey,

 

please raise a support case and keep us posted. For me everything looks fine and it’s maybe an internal issue.

 

best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.