Resolved! Why samp_sw_subscription and alm_entitlement_user tables used for?
1. Need details about two tables: samp_sw_subscription alm_entitlement_user 2. Which of these tables are more appropriate for calculating Microsoft & Adobe Licensing Costs?
Forum Posts
Resolved! Read Only Access to Assets
Hi Folks, Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would...
How to create Reclamation rule on Software subscription ?
Hello All, Need help for creating reclamation rule on 'Subscription software', i can see OOB it is created for Microsoft 365 and that option is not available for user to select. And also wish to understand difference between reclamation rule running ...
Resolved! Supporting Data for Lab 1.1 (Prepare the SAM Environment)
Hi All, I am doing the learning - Software Asset Management Professional Fundamentals, wherein I need to complete the Lab 1.1 ((Prepare the SAM Environment). And, in this one topic is to download the supporting SAM Files (2.1-entitlement_import_file....
SAM Pro Software Model Result Not Reconciling
I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance. We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates ...
What are the steps for implementation of SAM Pro module in ServiceNow ??
I want to implement SAM Pro module in ServiceNow from the scratch. Please provide the steps/document/link that can help in this activity.
Resolved! Where can I get the Software Library Content for SAM?
My company has an instance of ServiceNow that has Software Asset Management Pro. However, for security purposes, we are not allowed to opt into the Content Delivery Service. I was told that I can import the normalized software library data. I foun...
Resolved! How to import Hardware assets?
Hi, I would like to import bulk assets from excel into ServiceNow for which I have created Hardware Models. Now I am not sure which table I should use for importing it. Direct import on alm_hardware: If I will import data directly on alm_hardware tab...
Use Local stockroom for Hardware request fulfillment
Hi there, I am trying to figure out how "Source requests from local stockrooms" needs to be configured. Is is a new feature available from Quebec. I have set the property glide.asset.procurement.sourcing.local_stock_transfer to true, which gives me t...
Resolved! Mobile Device As CIs in CMDB
Hi All If I want to manage mobile devices in CMDB, is there a specific table under base Configuration management table where mobile devices can be managed?
Resolved! Source request button
Inside Catalog Tasks, i am not able to find Source Request button there to create purchase or transfer orders. I have checked UI Actions also, it is active there and displayed on form action menu but still i am not able to find it.
Resolved! Reconciliation of Windows Server Licensing of VMs on ESX Hosts
What is the best approach for addressing use cases where there are ESX hosts running Windows Server VMs? It seems that because. during compliance calculations, the VMs are looking for a Windows Server or Hyper-V physical host (not ESX, where Windows ...
Resolved! Software uninstall in SAM
Hi, In SAM professional, when a software gets uninstalled on a machine, how it works with regards 'Software installation' table and reconciliation. Thanks shanks
Resolved! How to disable SCCM Integration changing the 'Assigned To' field?
Hello SNow Community, sorry if my question has already been answered but couldn't find any help while searching these forums or otherwise. We are trying to migrate using ServiceNow's asset management but have a few hurdles along the way. One of the...
Visio Online Plan 2 Subscriptions
Hi I have created a software model using the below details ; Product Name - Vision Online Edition - Plan 2 However, all the software discovery model have been normalized to Product - Visio Version - 2016 Edition - Professional Due to which i might ...