SAM Enterprise Plugin
Hi All, Can anyone please help with plugin ID for "Software Asset Management Enterprise". It would be a great help, unable to get it on ServiceNow documents portal
Forum Posts
Resolved! How to query data from reference column from a table
I'm querying alm_asset table using API, there are some reference field that show the API link to that particular referenced table. Is there an easier way to construct the initial URL to also gather the field I want from the referenced table? Or do I ...
Resolved! Software Asset Management Module not showing
Hello, I have request for my rome instance demo all plugins Software asset management and its already active. but, under software asset management application there is no module such as licensing, reconciliation etc. comparing rome and san diego v...
Resolved! ITAM Licensing Resource Counts seem to be incorrect
Hi all, I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening? M...
Content Library/Services in ITAM
Hi all, What are ServiceNow's content library and services, and how will they help with software asset management? Is there any plugin that we need to show this content service? Please assist me if any one have any knowledge of this. Please share any...
When the software licenses date is getting expired, notification has to be sent.
When the software licenses date is getting expired, notification has to be sent. Some notification before the software license gets expired. Need steps to enable it.
Resolved! Delete outdate software models
I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them? "STRY020101Delete outdated software modelsAs a software as...
Model category not autopopulating while creating a new asset manually
Hi Folks, I have created new asset and ci tables that extend alm_asset and cmdb_ci in custom scope. I have tied the model category with asset and ci tables. But still when I create an asset manually, the model category is not autopopulating and i nee...
Reclamation candidate not generated
Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...
Resolved! Tasks to Manage Expiring Software Licences
Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...
Resolved! Asset RMA - Asset replacement
Hi, We are implementing Asset RMA process. When selecting the Replacement of a defective Asset the Replaced Asset should be entered in the Asset Received tab. This is fine but: The Asset that is received as the replacement of the defective Asset shou...
Resolved! How does windows server licenses gets calculated
Hi All, I have an entitlement for windows server 2019 datacenter, in which minimum attributes I have set 16, but as soon as reconciliation is completed when I check the license metric result it is licensing the VM not the host there are many VMs on t...
Resolved! Dealing with Oracle Java SE 8 Update > 202
Hello all,the topic Java SE and the since 2019 newly introduced license conditions for Java SE 8 Update > 202 are surely known to most of you here. For all others, the following link is a very good introduction to the topic Oracle's Java licensing ch...
Resolved! What is the ITAM CI Usages (itam_ci_usage) table used for?
What is the ITAM CI Usages (itam_ci_usage) table used for? I see that it is populated by the SAM/CI - Populate Licensing Data scheduled job that uses the SAMLicensingUtility script include, but the job seems to cause serious performance issues. What ...
Which hardware states count as installs toward compliance?
At what point in the hardware lifecycle do software installs stop counting toward license compliance? We are having issues with our machines with states of in stock or retired still showing up on our license compliance. Is there a way to set what sta...
