Hi We are looking at directly integrating BMC ADDM to ServiceNow using the BMC Helix provided ServiceGraph. We are seeking some references of companies that are already using this to understand how well it works, any gotchas and suggestions. https:/...
I have Many Laptops and desktops. We are implementing ServiceNow in our company. My question is for Laptop what would be CI and for Desktop what would be CI? Does ServiceNow will automatically define the CI's to Laptops and Desktops or do we need to ...
Hi, I had this question recently regarding two different PPN that look the same but have different consequences in terms of licensing. I'd like to know if MS Publisher Pack accounts for these differences: AAA-10726 - M365 E3 FromSA ShrdSvr ALNG Su...
Hi, I need notification (120,90,60,30 days) on contract that have termination within the contract. Notification should be sent to the contract Management team/Admin and contract owner, Note: This needs for SAM(i don't think it will impact anything)
Hi, Is there a way to link multiple PO number to a contract? currently the PO number field is only allow 1 data.
Hello, I need to migrate data from cmdb_software_instance table to cmdb_sam_sw_install table . For this I went to module "Migrate software install" and run that/toggled that. First time data is exactly the same in install table from instance table b...
Looking at a list of configuration items (CI's) ~1000 or so. (cmdb_ci.list)I want to retire ~1000 of them.Normally I just up to the column options menu at the top of a column, click and select Update Selected OR Update All.The problem is that when th...
I could see different categories ( Approval Management, Contract Management, Inventory Management, Invoice Management, Purchase Order Management, etc )to set up for Coupa and ServiceNow integration. As we are planning to integrate with Coupa for Sof...
My understanding is that you would just need ILMT to get IBM products inventory. But docs are confusing and seems you also need BigFix for sub-capacity and full capacity measurements. My question is, do I need BigFix AND ILMT integration or would int...
Do we need to manually add upgrade rights and downgrade rights for entitlement with active maintenance ? Do we have any way to create single entitlement record , such that they cover updated version as well as downgraded version ?
Hi i have been working on list collector iteration in flow designer. I have encountered issues in looping through every users' selected in the list collector field and looking up records for each of these names to send notification to their respectiv...
Hi, I've integrated servicenow with Jira software cloud from sas license-direct integration profile. Having some questions: 1) When I reached to specify groups from available to selected bucket then both are empty(especially concern with Available bu...
1-Can you tell me all the features of Microsoft Intune if we integrate with Servicenow. 2-Can we do Discovery with Microsoft Inutne. 3-Can we access Software Usage data with help of Microsoft Intune. 4-List Pros and cons comparison between SCCM & Ser...
Hi all, I have a business requirement as follows. We are working in ITAM, dealing with license details. So my client is using some licenses from Cisco. As part of our SAM work, we have to download that Cisco license/devices information into ServiceNo...
Dear Experts, Creating the Asset name(Computer CI) on the computer table through a third-party interface. The interface runs, and the Cis all have the computer model name until they are imaged the first time. Attached is the picture. Is this the ...
