Does your organization have a retention policy for specific types of hardware or hardware that contains/contained specific set of data? If so, did you try and use an OOB state and substate or did your organization create a custom State and/or substat...
Hello, I'm being asked where to record the PO Number for an acquired asset in Hardware Asset Management. I don't know where that would be. Does anyone use this or have added this field into HAM? Or is this used elsewhere? Thanks, Trish
Hi, I want to know if there will be any down stream affects if we set a hardware model status to 'retired'. Does this affect any assets currently assigned to that model? Please Clarify! Thanks.
After Running the "Stock rule runner" scheduled job. Email got triggered but no purchase order got created. Procurement plugin is activated already. selecting Restocking option as Vendor should create purchase order. When selecting Restocking optio...
Hello, Has anyone integrated Snow Software with ServiceNow? If so, have you seen any good benefits? Looking for use cases that this integration has helped. PS - One of my customer has already purchased Snow software and had left the organization. No ...
Hi All,I have a requirement to integrate between two CMDB ServiceNow instances. Instance A is having a CMDB database in place (say 50k CIs) and Instance B does not have any CMDB in place (greenfield). Possible CI count for B may be say 40k CIs. So be...
Hi All, I just wanted to understand how sql server licensing will be done. We have created software entitlements for both Standard and Enterprise edition of sql server, we have enough rights as well. But when we run reconciliation it is showing bo...
Hello Experts, Is there a way to see evidence or file path for installed software in ServiceNow. for example- C:\Program Files\Microsoft Office\Office16. Thank you, Parul Chaudhary
Hello SN Community! My team wants to update CI(s)'s operational status automatically through it's lifecycle. I will try to explain what we want to achieve as much as I can. When the servers are build and discovered their operational status by def...
Hi Folks, Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to ...
Hello, We are currently discovering assets through SCCM, Tanium and ServiceNow Discovery in ServiceNow. It does not populate the "Assigned to" field to show who that asset is assigned to. I wanted to know if this can be automated. If yes, we can chec...
Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth
Hi Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...
What is the difference between a Portfolio - License Asset vs a Software entitlements? The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...
Hi All, I have to update multiple asset task with the same State-Substate and Work Notes, and would like to know if I can create a script/task to do it in one click. All the asset have the state "In Stock | Pending Disposal" and I have to move Them ...