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Resolved! Software installation Table Updates

Hello, I am wondering how the software installation table is updated after the records are brought in from discovery..(cmdb_sam_sw_install) It appears if I delete a CI, then the software installations tied to that record are also deleted. So there is...

loberle by Tera Expert
  • 1288 Views
  • 2 replies
  • 1 helpfuls

SAM - Publisher part number info

Hi SAM Experts, CC: @Benjamin "Ben" Forrest  We have started implementation of SAM for a client, and for the first entitlement import in DEV instance, there are a lot of missing Publisher part numbers. It has only 7700 records as opposed to expected ...

Community Alums by Community Alums  
  • 2150 Views
  • 4 replies
  • 0 helpfuls

Resolved! PPN number and installed software

Hi,   We have PPN number entered so model got created but as per Discovery map selected in software model table software installations are not getting selected from cmdb_sam_sw_install table. What are the best practices to assign the installed softwa...

nicknick by Tera Expert
  • 1700 Views
  • 7 replies
  • 4 helpfuls

Resolved! Need help on creating asset/Ci for only Computer class

Hello, I am new to ITAM module. Please help how to implement the below requirement. I want to create CI from asset and create asset from CI for only Computer class in a bidirectional way but need to prevent any other CI to create from asset but asset...

Ssnow by Kilo Contributor
  • 2164 Views
  • 14 replies
  • 0 helpfuls

Software Model Lifecycles generated

What triggers the value for Software Model.Lifecycles Generated to flip from FALSE to TRUE? There is no discovery map for the particular SW Model I am looking at and no Publisher provided Lifecycle data either. I have manually created Lifecycle recor...

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Brigham by Tera Expert
  • 2525 Views
  • 2 replies
  • 1 helpfuls

How to manage allocation of volume license key

In SAM Pro: Orlando there are License Key records related to a SW Entitlement. This allows for a 1:1 allocation of a license key to a User or Device. My question is around what to do with volume license keys where a single key allows rights to alloca...

Brigham by Tera Expert
  • 2567 Views
  • 5 replies
  • 1 helpfuls

Resolved! Asset Warranty

HI All,   is there a way to add the warranty of an asset?   thanks, Joe 

JA12 by Tera Contributor
  • 4818 Views
  • 14 replies
  • 5 helpfuls

Resolved! How do I modify the Asset State to CI Install Status Mapping?

Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I atte...

ladrake by Mega Expert
  • 3000 Views
  • 2 replies
  • 4 helpfuls

Resolved! SCCM Integration

Hi All, I have some series of question required for a Document requested from our client on SCCm integration. But i don't want to put them all in one current question so i will be creating multiple question on them, i would like you to answer my ques...

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