Resolved! How to download and install Sentinel, Kryterion for online exam ?
How to download and install Sentinel, Kryterion for online exam ? From which website should i download Sentinel software? Regards, Rahul Ranjan
Forum Posts
Resolved! What State/Substate are organizations using for assets with a 'Legal Hold' status?
Does your organization have a retention policy for specific types of hardware or hardware that contains/contained specific set of data? If so, did you try and use an OOB state and substate or did your organization create a custom State and/or substat...
Where to record PO Number for Hardware Asset Management?
Hello, I'm being asked where to record the PO Number for an acquired asset in Hardware Asset Management. I don't know where that would be. Does anyone use this or have added this field into HAM? Or is this used elsewhere? Thanks, Trish
Hardware Model Status to 'Retired'
Hi, I want to know if there will be any down stream affects if we set a hardware model status to 'retired'. Does this affect any assets currently assigned to that model? Please Clarify! Thanks.
Purchase order not getting created by Stock Rules, Email is triggered with request number
After Running the "Stock rule runner" scheduled job. Email got triggered but no purchase order got created. Procurement plugin is activated already. selecting Restocking option as Vendor should create purchase order. When selecting Restocking optio...
Any good benefits of Snow software integration with ServiceNow?
Hello, Has anyone integrated Snow Software with ServiceNow? If so, have you seen any good benefits? Looking for use cases that this integration has helped. PS - One of my customer has already purchased Snow software and had left the organization. No ...
CMDB instance replication
Hi All,I have a requirement to integrate between two CMDB ServiceNow instances. Instance A is having a CMDB database in place (say 50k CIs) and Instance B does not have any CMDB in place (greenfield). Possible CI count for B may be say 40k CIs. So be...
How SQL Server/windows server licensing is done in Servicenow sam pro?
Hi All, I just wanted to understand how sql server licensing will be done. We have created software entitlements for both Standard and Enterprise edition of sql server, we have enough rights as well. But when we run reconciliation it is showing bo...
Install application evidence/file directory
Hello Experts, Is there a way to see evidence or file path for installed software in ServiceNow. for example- C:\Program Files\Microsoft Office\Office16. Thank you, Parul Chaudhary
How to update CI's operational status after completion of task(s)?
Hello SN Community! My team wants to update CI(s)'s operational status automatically through it's lifecycle. I will try to explain what we want to achieve as much as I can. When the servers are build and discovered their operational status by def...
Resolved! Report on assets previously assigned to a user
Hi Folks, Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to ...
Asset Management - End user devices
Hello, We are currently discovering assets through SCCM, Tanium and ServiceNow Discovery in ServiceNow. It does not populate the "Assigned to" field to show who that asset is assigned to. I wanted to know if this can be automated. If yes, we can chec...
Resolved! Asset tag for Hardware Assets
Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth
Resolved! Software reclamation Notification to managers.
Hi Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...
License Assets vs a Software entitlements?
What is the difference between a Portfolio - License Asset vs a Software entitlements? The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...