When I order Apple Hardware, I also order Apple Care Warranty. How do you tie the warranty to the hardware? Is the warranty entered as a consumable or software or what? I would ideally like "received" warranty to automatically be assigned to the h...
I have numerous discovery models that were created against in-house built applications. I've created custom products to account for these discovery models as well. However I am unable to map the discovery models to the to the custom product. I also c...
Hi All, I am new to Asset management, so trying to figure out, In Hardware Asset record, like Desktop/Laptop, where can we capture/store OS details like OS name/version, do we have any OOTB option or should we manually stored it in custom field if ne...
I am looking for inventory for storing small accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked at p...
Hi, I have below software entitlements in my instance. When I run the reconciliation job for a particular publisher, I am getting "Not Compliant" as a status for the respective products. Any idea how to make these products compliant?
Hi, On the Software Model table (cmdb_software_product_model) - the display name is calculated from the Manufacturer, Name and Version fields. If the Name or Version changes then it updates the display name. But of the vendor is updated then the Disp...
Has anyone integrated with Autodesk's MAS licensing server? We're trying to figure out the best way for this in Madrid SAM Pro. Thanks, Larry
We have been using the ServiceNow procurement application to create purchase orders and receive hardware and software assets. We are moving to Coupa, taking the procurement piece out of ServiceNow. We will be integrating with Coupa to receive the a...
Where would you track the support dates for operating systems? Do you have to create a software model to track these dates?
Hi, I am working on Kingston release and SAM pro module. I have seen few enterprise SQL server had been normalized as SQL Server 2016 Integration Services 13.2.5026.0 I reverted the normalization and change the Product name to SQL Server instead o...
Hello Guru, Getting error when we try to create Device Allocation record in SAM/Software Asset Management. Error - Selected entitlement does not match your entitlement condition *Allocated to - Name of host/server/computer where, trying to allocate s...
Hi, I have to run a report on Model category[cmdb_model_category] table which should give the data about all the models attached to the individual model category. PFA screenshot for the reference. When i run the report i should able to see 316 model ...
Hello, Just looking for ideas... We have not implemented SW or HW Asset Management in the ServiceNow tool yet, but we have a built out the CMDB (mostly automated, some manual). There are some scenarios in our Application CI manual population where ...
We need to create a custom license metric for an Oracle license metric that is based on 2 core per processor, instead of the single core per processor that is part of the Oracle Publisher Pack. To create this custom license metric we need to look at ...
Hi The ServiceNow documentation is unclear on the differences between the old SAM application that came with IT Asset Management (not the newer foundation plug-in), and the new separate subscription SAM Pro. If the old SAM is still installed is the ...
