Reconcile Adobe Creative Cloud Apps

[Ron Lucas]

Hi everyone.

I understand Adobe Creative Cloud for Teams integration isn't supported out of the box.  So for now, I'm creating the software subscriptions manually...there are only a few.

Here is my issue.

If UserA has a subscription to just Illustrator CC, I can map the software installation with my software model named Adobe Systems Illustrator CC.  After I've created an entitlement for Adobe Systems Illustrator CC and a software subscription for UserA to the model Adobe Systems Illustrator CC, reconciliation worked as expected.  In license workbench, I see the desired results. 

If UserB has a subscription to Creative Cloud All Apps, I don't understand how to map software installations with my software model named Adobe Systems Creative Cloud All Apps.  The user could have 1 to many applications installed on their computer.  So if UserB only has Illustrator CC installed, how do I map that to the software model Adobe Systems Creative Cloud All Apps instead of my other model Adobe Systems Illustrator CC so I can reconcile it against the Creative Cloud All Apps entitlement? 

Thanks,

Ron

[Joel Gyolai1]

Hi Ron,

I would suggest you do one of two things.

1. You can set up a Software Suite for the Adobe Creative Cloud All Apps. You can say which apps build up that Suite and how many apps are required in order to take up a license against Creative Cloud All Apps Suite instead of the individual app (ex: Illustrator). https://docs.servicenow.com/bundle/newyork-software-asset-management/page/product/software-asset-man...
2. You can link the Subscriptions and Installations to go against the generic Software Model of "Creative Cloud All Apps" and then create a Software Entitlement for that generic Software Model.

Hope this helps!

[Ron Lucas]

Hi Joel.

I don't think option #1 you mentioned will work.  As I understand, an Adobe Creative Cloud All Apps subscription allows a user to install 1 to 20 applications.  So one user may have 10 applications installed, another 5, and other 2, etc.  All would have the same subscription, but each computer could have completely different applications installed.  So I don't think a suite definition works to solve this issue.

As for option #2, I have already created the software model.  And I've created the software subscriptions for each user and referenced them to the software model.  I've also created entitlements for the software model.  But I'm not sure how to automatically map the software installations to the software model since it's not a 1 for 1 match.

As I've investigated this further, it seems Adobe is using SWIDs to provide additional information regarding the license.  See here:

https://helpx.adobe.com/enterprise/package/help/software-tag-implementation.html

This would indicate that we need Discovery, SCCM, etc. to examine this file to learn about what is installed how it is licensed.  Then we can align those findings with the appropriate software model.

Can someone from ServiceNow read the link above and comment?  

Thanks,

Ron

[mikewhalley1]

Could you not create a software suite for CC All Apps and set the inference percent at 5% which means that you would need only 1 of the 20 apps to enable the consumption of one right from the All Apps subscription?

[Ron Lucas]

Hi Mike.

I don't think that will work.  For users who don't have a subscription to Creative Cloud All Apps, but do have a subscription to one of those apps, how would it know which model to map to? 

Referring back to my original post, if UserA has a subscription to just Creative Cloud Illustrator, and has Illustrator installed, I need to map their software installation to the Creative Cloud Illustrator software model.  If userB has a subscription to Creative Cloud All Apps, but they currently only have Illustrator installed, I need to map their software installation to Creative Cloud All Apps. 

Since each user's computer has the same software installed, how would ServiceNow know which model to map to?

I think the answer lies in the software tag file Adobe is maintaining on computers.  And I'm hoping ServiceNow can chime in to confirm we need to start examining software tag files from publishers going forward or provide assistance on this topic.

Thanks,

Ron