Resource Consumption License Metric

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Karen54
Mega Guru

‎04-03-2024 08:49 AM

Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. 
I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks

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Dean Hayes
ServiceNow Employee
ServiceNow Employee
In response to Karen54

‎04-17-2024 02:23 PM

The way I think of it is:

- if you need a metric that is not available Out-Of-The-Box, but you can calculate it from other tables/data information you can create a Custom metric.

- if you can't calculate the usage from other data and need to simply (manually) enter a usage value, use the Resource Value table.  The Resource Consumption License Metric will then just do a straight 1:1 calculation between the usage value and the required licenses.

I hope that helps for some clarification. 

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Dean Hayes
ServiceNow Employee
ServiceNow Employee
In response to Karen54

‎04-17-2024 02:23 PM

The way I think of it is:

- if you need a metric that is not available Out-Of-The-Box, but you can calculate it from other tables/data information you can create a Custom metric.

- if you can't calculate the usage from other data and need to simply (manually) enter a usage value, use the Resource Value table.  The Resource Consumption License Metric will then just do a straight 1:1 calculation between the usage value and the required licenses.

I hope that helps for some clarification.