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ServiceNow SAM - File .exe discovery & software installation table

Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...

DarOB by Tera Contributor
  • 471 Views
  • 1 replies
  • 1 helpfuls

Citrix License Server Discovery

Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO 

Vijaysighav by Tera Contributor
  • 348 Views
  • 1 replies
  • 0 helpfuls

Xanadu SamPro changes for EOL

Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!

SherryN by Kilo Contributor
  • 944 Views
  • 2 replies
  • 2 helpfuls

Mapping bulk entitlement import fields to entitlement details

Hi all, bit of a noob to Sam Pro.  I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...

andynewey by Tera Expert
  • 443 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I get the Hardware Asset Management workspace?

Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.   

NancyS1 by Tera Expert
  • 3121 Views
  • 6 replies
  • 2 helpfuls

Where can i see the list of vendors supported by SAM

Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin

subin p s by Tera Contributor
  • 769 Views
  • 7 replies
  • 0 helpfuls

Software installation discovery

Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...

Sharath807 by Tera Contributor
  • 453 Views
  • 3 replies
  • 1 helpfuls

License Workbench Not existing

Hello, As explained in the documentation: https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html and having installed SAM Pro in Utah, I cannot find the License Wor...

pastrana by Tera Contributor
  • 1974 Views
  • 6 replies
  • 5 helpfuls

Software Asset Management Reconciliation results are failing

Hi,    Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution...

Sweta12 by Kilo Contributor
  • 2107 Views
  • 4 replies
  • 6 helpfuls

No Options is appearing in Create Entitlements

Hello Everyone,Please help me to resolve the issue related to entitlement import, I am not getting any option after clicking "Create Entitlement", it is not showing any option however earlier I was getting 3 option "Guided Step-by-Step Walkthrough", ...

samproinsta by Tera Contributor
  • 783 Views
  • 3 replies
  • 0 helpfuls

How come Display name changing in Software model ?

In my PDI I observed that display name have been changing by default by doing modification to the manufacturer, edition, version and name where as in my company dev instance though I given edition its not getting modified but working for version, man...

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