Repost issue in software asset overview workspace
Hi All,Repost issue in "Software asset overview" workspace
Forum Posts
Returning OS from the Installed Software list
I asked our system dev team about not being able to return the OS found when viewing the Installed Software list within the SAM workspace. They passed it on to Service Now support and this is their responseIs this correct as I am sure there are ques...
SAM Pro Process Guide for Software Asset Management Pro from Servicenow
Hello, in 2018 I received a process guide for Software Asset Management Pro that had RACI, Process Overview , ID Process , etc.. Can someone get me the latest and greatest? Any help I would appreciate. Lenny Williams
Scheduled PowerShell Task Not Renaming File
Hi everyone, I have a PowerShell script scheduled to run via **Task Scheduler**. Its job is simple:It renames (or copies) the latest file from the following folder using a standard name: ```C:\Program Files\ServiceNow Midserver Common\Oracle\All Orac...
Resolved! How to enable Software asset workspace in PDI
How to enable Software asset workspace in PDI
XML export vs running import set
I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...
System used incorrect Discovery Map to link the Software Model to the Discovery Model
I have Snagit 2023 installed on one machine. The Software Model represented it as TechSmith SnagIt but the name is version-less, not good.The Software Discovery Model is called Snagit 2023 23.2.1 and it is represented in the Discovery Model as this...
SAM Pro
In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?
Software Asset Workspace not installing with plugin and activation in Personal Developer Instance
I'm trying to set up my PDI for Software Asset Management workspace with Demo Data.I have installed the Software Asset Management Professional plug-in and activated it and it says it's successful.However, no Software Asset Workspace is appearing unde...
Entitlement License metric is read only due to upgrade history
We recently upgraded to Yokahoma and I have a perpetual Entitlement that will not allow me to edit the License metric. It is read only because of "upgrade history". The Upgrade History tab show 6 models, but i cannot take any action on them. I do no...
SAM Pro and InTune Integration
We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...
report of asset for instock to inuse state change
Hi. I am trying to create a report which will give me list of assets which were in instock status and later changed to in use. we are trying to get cost optimization report for assets. we need to get list of all assets which were in stock earlier and...
Non normalized discovery models without enough information available to normalize
Hi all,I'm currently working on normalizing as many discovery models as possible to eliminate any that are only partially or publisher-normalized. However, for several hundred models, there's little to no available information—certainly not enough to...
SAM Office Hours May 2025 – summary questions and answers
Hello! Thanks to all who attended the May SAM office hour session, another great session! See below for summarized questions and answers from the session: summary questions generated by CoPilot AI, reviewed and edited by humansanswers are human gen...
Resolved! How SAM handles "reserving" licenses
I heard that in the M365 licensing system, if you make a reservation when there is not enough stock of licenses, I can assign the license to a user and use it in advance without waiting for the license to be delivered.In other words, I understand tha...
