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02-18-2024 02:11 AM
I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What impact it will have on the instance if I upload the Software Library Vancouver file?
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02-18-2024 02:16 AM
If you follow the version it will be good ! Loading vancouver library in Utha instace may not have any impact but possibaly it may stop you if there is a instace version check before load.
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02-18-2024 04:55 AM
Nope it may have additional new content to the library...
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02-18-2024 02:16 AM
If you follow the version it will be good ! Loading vancouver library in Utha instace may not have any impact but possibaly it may stop you if there is a instace version check before load.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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02-18-2024 03:04 AM
Also, the content inside Utah file and Vancouver Software Library is same?
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02-18-2024 04:55 AM
Nope it may have additional new content to the library...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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04-08-2024 03:55 AM
Hi @karishma17shah ,
I wouldn't - the SAM Content Library file sizes are different between Utah and Vancouver. Maybe the file structure isn't the same - just stick with the same file as your instance version.
Please mark as helpful, if this was useful - many thanks.
Jason