Scanning Barcodes and Associate the Asset Tag with a CI

[Corey Harris]

Good morning,

I have a few questions and I wanted to know if anyone could give me some advice or guidance on. The background information is that my organization just purchased asset tags (with barcodes). The plan is to place those asset tags on  laptops, access points, etc. Once the asset tag is placed on the ci, we want to scan the barcode on the asset tag and associate that asset tag with the appropriate record on the Asset/CI table, which leads me to my list of questions:

1. Will this action be performed on the CI or Asset table?

2. Is there an OOB solution or will I need to do some configuration?

3. If there is some configuration needed, are there any useful step-by-step instructions or documentations?

Any help will be greatly appreciated!

Best regards,

Corey

[emir · Accepted solution]

1. Asset tag exists on both Asset and CI tables. Scanning it for Asset related workflows will work against the asset tables. Scanning it for other workflows should use the CI. The value is synced ffromt he Asset to CI and vice versa.

2. You can use OOB HAM workflows

3. Here is more info: https://docs.servicenow.com/en-US/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/concept/sg...

[Corey Harris]

Thanks for the information emir! Your responses and the link you provided answered my questions because I was hoping that I didn't need to build anything from scratch.