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Resolved! Publisher name not reflecting under license usage

Hello Community I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution. The software model is reflecting in asset workspace under Licensing software models, but publ...

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Resolved! Install HAM on PDI if purchased for your Org?

My organization did purchase Hardware Asset Management (HAM) and the Service Now site states that once purchased, it is available for us to install on any of our instances.  Is there a way to install HAM on my PDI if my PDI is registered via my organ...

SAM Tool Feedback

Hello everyone, I am seeking feedback and references on the Software Asset Management (SAM) tool provided by ServiceNow. Specifically, I would like to know about your experiences with the tool, including what worked well and what did not work well. I...

Error while Importing MLS for Software Asset management.

We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...

Resolved! What is the difference between Workflow studio and workflow editor?

Dear experts, I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? ...

ChuanYanF by Tera Guru
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Edit stock rules

It should be simple but need to know how to edit threshold numbers. When it hits 5 it should order 10, need to change that and cannot for the life of me find that.

Incident work notes

On Parent Incidents, i.e. Incident has Child Incidents associated to it, a Work Notes post will produce two entries, with the duplicate entry typically 10-30 seconds after. This appears to be an intermittent issue.

Managing unlicensed SaaS installs

Hi,We are just now looking at a few SaaS applications that do not have integrations, and most of them have many more installations than licenses.One of these applications is Minitab, and the application owner has advised that they are not too concern...

Not able to remediation options on SAM workspace

I am not able to see remediation options , even I have installation and licenses , I ran reconcilition but still not able to see remediation options and I even observed license required is also 0 Has anyone faced such issues ? 

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