scheduled job not running after integrating with m365

[suresh kaliappa]

Hi all , 

In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscriptions".

so if any sam experts faced this issue then kindly suggest what was the issue and how to fix this. 

similarly after enabling adobe integration profile 2 scheduled job activated. but even in that 1 scheduled job is fialing. the scheduled job name was " SAM- Optimize adobe subscriptions" . so please help me in this as well to know why it is failing and to fix this

[Bhuvan]

@suresh kaliappa 

Refer below knowledge articles to check if integration is setup correctly and credentials are correct. Review samp_job_log for more information on the integration error and resolve it

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0782179

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0753145

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Taksh]

@suresh kaliappa If your instance is on Yokohama release and if you're facing job failure issues for M365 and Adobe, then most likely you've encountered this issue:
https://support.servicenow.com/kb?sys_kb_id=33dc39c193c436147c79b36d6cba10a3&id=kb_article_view