Service Operations Workspace: Major Incident Management - "Manage Recipients" on Communications Tab

[Matt Forder]

Hi community,

Hoping someone can help me understand a specific bit of functionality that is available for Major Incident Management in Service Operations Workspace.

There is a Manage recipients button on the Communicate tab of a major incident.

Clicking on the button opens a the following modal window that requires an Audience to be selected:

Can anyone explain what the purpose of an Audience is in this context, and more importantly where these Audiences are configured?

Cheers,

Matt

[J Siva · Accepted solution]

Hi @Matt Forder 
Audience field is used to store the recipient list (User/ Group).

Hope this helps.
Regards,
Siva

[Matt Forder]

Thanks Siva... that was pretty obvious!

[J Siva]

No problem 👍