Software Asset Management Reconciliation results are failing

[Sweta12]

Hi, 

Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution to this issue. 

 StorageEncrypter: no registered Key-Provider for hashKey: blU: no thrown error

Thanks, 

Sweta

[Joe Ryder]

Hi Sweta,

I might recommend, for the sake of privacy (I wouldn't recommend posting internal hostnames to a public forum) and getting a quick resolution, this might be handled in Now Support better than in the community. You can look up the error in the KB, and if you can't find anything, you can submit the issue in a ticket. Chances of finding someone in the community who can troubleshoot stack traces is relatively low.

Now Support is here: ServiceNow - Now Support

If you don't have access to it, you can check with your support admin in your company, or you can contact your ServiceNow CSM team to determine how to get access. Hope that helps.

[Daniel Slocum]

Hello Sweta,

I'd like to echo what Joe suggested. You'll be better off opening a HI case for this one.  That said, you might be able to help Support narrow down the issue if you run a series of manual reconciliations.  Run by publisher, focusing on the major publisher and identify which, if any, complete successfully.

Oracle, Microsoft, Adobe, VMware, etc.  Run just those that are primary publishers for your organization, making sure to choose only one each time.  Note if they complete successfully or if they fail and add that detail to the case when you open it.

Regards,

Daniel

[Elian Aguilar M]

@Sweta12 Did you resolve the issue? I'm getting almost the same error log in a instance and I didn't find something helpful to resolve it. In my case the error logs is getting executed at 12:00 every day. But my instance does not have Software Asset Managment.

[David Stutter]

Hi Sweta12, I saw the following error in my logs:

StorageEncrypter: no registered Key-Provider for hashKey: )iV: no thrown error

after a little bit of Trial & Error, I found out, I have created a sys_property with the type password on our dev instance, packed into an update set and after deployment on our test instance, the error appeared if any code was trying to fetch the value.

After setting the value of the sys_property again on the test instance, the error was gone.