Software Asset Management

[akash_avasare]

Hi,

How to implement SAM Pro ?

What are the best practices of SAM Pro ?

if any one having document about SAM Pro please share with me.

Thank You.

[Sharif Nawaz]

Hi @akash_avasare ,

To implement Software Asset Management (SAM) Pro, you can follow these steps:

1. Plan and Prepare: Define the scope and objectives of the SAM Pro implementation. Review the licensing requirements and gather information about the software assets you want to manage.
2. Install the SAM Pro Plugin: Go to the ServiceNow Store, search for SAM Pro, and install the plugin in your instance.
3. Configure SAM Pro: Configure the plugin according to your specific requirements and the information gathered in step 1. Set up integration with other relevant ServiceNow modules such as Discovery and CMDB.
4. Populate the SAM Pro Database: Import your software inventory into the SAM Pro database. You can use the ServiceNow Discovery tool or manually enter the information.
5. Define License Types: Define the different license types that you want to manage and configure the license metering rules.
6. Set up License Allocation: Configure the rules for assigning licenses to specific devices, users, or departments.
7. Monitor Compliance: Monitor software usage and license compliance and take action if necessary to ensure that your organization remains in compliance with licensing agreements.
8. Continuously Maintain: Continuously maintain the SAM Pro database and the configuration to ensure accuracy and currency of the information.

Here are some best practices for using Software Asset Management (SAM) Pro:

1. Centralize Software Inventory Management: Centralize the management of software assets in a single repository for better visibility and control.
2. Regularly Update the Software Inventory: Regularly update the software inventory to ensure accuracy and ensure that license compliance is monitored.
3. Define Clear License Types: Define clear license types and configure metering rules to accurately measure software usage and enforce license compliance.
4. Automate License Allocation: Automate the allocation of licenses to ensure that the right licenses are assigned to the right devices and users.
5. Regularly Monitor Compliance: Regularly monitor software usage and license compliance and take action if necessary to ensure that your organization remains in compliance with licensing agreements.
6. Implement a Software Request Process: Implement a software request process to control the acquisition and deployment of software in your organization.
7. Integrate with Other ServiceNow Modules: Integrate SAM Pro with other ServiceNow modules such as Discovery, CMDB, and ITAM to ensure a comprehensive view of your IT assets.
8. Provide User Training: Provide user training to ensure that all relevant stakeholders understand how to use SAM Pro and are aware of best practices.
9. Continuously Maintain and Improve: Continuously maintain and improve the SAM Pro configuration to ensure that it remains relevant and effective.

Hope this answers your question, Please mark this as helpful, if it helps.

Regards,

Nawaz

[akash_avasare]

@Sharif Nawaz  Thank You

[nedeianu]

Hi Sharif,

I'm not sure that step 2 is correct: "Install the SAM Pro Plugin: Go to the ServiceNow Store, search for SAM Pro, and install the plugin in your instance".

From what I learned in the course, you need to contact the ServiceNow support to activate this plugin:

"The ServiceNow® Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.

Before you begin

To purchase a subscription or load demo data after activation, contact your ServiceNow account manager. Within a few days, the account manager can activate the plugin and load any demo data on the production and non-production instances of your organization."

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...