In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
In TRM request form Publisher (reference field)is consuming lot of time to fetch the list. Publisher has 45k records it is referencing to company table and it is using Advanced reference qualifier, In client instance while searching it shows the info...
Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...
I am working on installing and configuring SAM Pro, specifically the SaaS License Management. I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created th...
Hello team, I have created one entitlement with PPN for visio online, now as per PPN the license metric is user based license. When i run reconciliation my visio online unlicensed installations gas no effect of this entitlement but when i changed it ...
Hi Experts, I have a requirement wherein I need to link multiple entitlements to one software model automatically. I have enabled "Automatically create software models for all 'licensable' products" and "Automatically create software models for all '...
Hello Everyone, We recently enabled automatic creation of software model for "Not - Licensable" product type and post that we see that software models are being created for Patch, Child & Drivers too which we don't actually want to manage. Is there a...
Hello, I am creating entitlements for Visual Studios. Visual Studio has rights to access Azure DevOps. Visual Studio comes with a Azure DevOps Server license and Azure DevOps User CAL licenses. How would I document this? Would it be a Suite Compo...
Opening a record of 'Removal Candidates' gives us an option of "Closed Skipped" - could anyone please tell me: 1. the usage/functionality of this option? 2. Using this option will not proceed with the further stages (highlighted in the pic), isn't it...
Is SAM capable to check if a user is using web-based applications like Miro. I cannot get the data with the SaaS spokes. The use case is that some users create their own accounts with a credit card. I want to know who is using a browser based applica...
Hi, I have a client who wants to reconcile and report based on a custom table called 'Region (u_region)' which is populated with countries and groups of countries like Europe, Asia, etc. So, there are not using the OOB table for Regions. I have adde...
Hi experts, I have installed both sn_sam_saas_int and sn_sam_playbook plugin in my customer's instance.Could you please let me know how and where can I view the playbook UI in the instance? Regards,Kajol
Morning! I am attempting to demo the disposal features of HAM (Hardware Asset Management) in a PDI (Personal Developer Instance). While the legacy asset plugins are installed and on OOB(Out of box), I am not able to get to HAM. In the list of avail...
We currently enter a contract with a start date and no end date, since the contract itself (EULA) has no end date. We use the renewal start & end dates for renewals. So we would like to trigger the renewal based on renewal end date. It seems the 'ren...
Hi All, Need some assistance... i need to create a report that i can run that will show all the software that an asset has, along with who that asset is assigned to. How do I create that report. FYI: We do not have a SAM tool or HAM.
