Hi, I have a requirement to raise changes for Software Packages or Software Models which we manage in SAM as there will be rollouts happening for them and we want them to go through change and release management process. I was not able to find any li...
Are there any impacts on deactivating the state "build" for software entitlement?I realize with SW entitlement you have a draft and have to press "Publish" to make the record active. Is there a particular reason why the state "Build" is required?Are ...
Hello @SrinivasRamanu1 I am looking to understand the purpose of Resource value in SAMP in relation to custom metrics? I see the value can be added manually in "Unit consumed" field but does this value reconciles to show usage for product related to ...
Hi There In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?1. Can we get this informati...
I have installed SG-SCCM and it is working fine.However I noticed that on some CIs the software is shown in either Software Installed or Software Installations. I can not find the specific documentation for this feature and all articles is kind of bl...
Hello, I would like to inquire about the usage of the 'Perpetual + Maintenance' license type. For instance, if I purchase a Perpetual license with 90 days of maintenance for $1000 and create one entitlement record with 'Perpetual + Maintenance' l...
We are starting to use the SAM Maturity steps in the Success Portal and are considering adding success goals to some of the maturity items. Specifically, we are looking to add a success goal to the 'SaaS: Direct Integration' item to capture the requi...
Hello All,I have an integration direct profile for docusign in service now. Some users is getting the error as ouath token are not available,please click on the below link. When they clicked on the link and enter the docusign credentials they are get...
What is the best practice optimizing and cleaning up servicenow ITOM and ITSM users?
Hi experts, Can anybody please help me to create a data stream action to get a list of user subscriptions from the SaaS application? We are trying to integrate Varicent with ServiceNow to track license consumption and user subscriptions. Regards,Kaj...
We've been running into an issue in our ServiceNow SAM instance with multiple products being 0% compliant due to the message: "Installs requiring action" with a list of software installations related to that product that supposedly exist and aren't b...
Hi Community I need a help in how to make a SAM or HAM workspaces read only for certain role users in servicenow.
Hi SNC, We are using the Software Entitlement import capability in SAM Pro and want to extend the Import Excel sheet (template) with work notes/ comments to get it in the Activity stream. How can we achieve this? Cheers, Serkan
Hi community... Has anyone experienced this? If yes, how did you fix it? I can't even progress to the next screen...
I've read a few comments about this in this community. But still don't have the answer I need. When entering perpetual licenses, the start & end dates do not show up on the form. I would have to go to the table view in order to update the start date...
