Software Asset Workspace not installing with plugin and activation in Personal Developer Instance

[Teena2A1]

I'm trying to set up my PDI for Software Asset Management workspace with Demo Data.

I have installed the Software Asset Management Professional plug-in and activated it and it says it's successful.

However, no Software Asset Workspace is appearing under Workspace.

Can anyone help?

[Service_RNow]

@Teena2A1 

✅ Step-by-Step Fix

🔹 1. Install the “Software Asset Workspace” Plugin

Installing just the SAM Professional plugin does not automatically install the Workspace. You need to manually install the “Software Asset Workspace” plugin.

To do this:

1. Go to System Definition > Plugins

2. Search for:
   🔍 Software Asset Workspace

3. Install this plugin:

   • Name: Software Asset Workspace

   • ID: com.snc.saw

⚠️ The plugin might show up as part of Store apps. If you don’t see it, try going to System Applications > All Available Applications > All, and search again.

---

🔹 2. Install Demo Data (Optional but helpful)

To get a working demo setup:

• Navigate to:
  System Definition > Plugins

• Search for:
  🔍 Software Asset Management Foundation - Demo Data

• Install it.

This loads example publishers, entitlements, licenses, and software models — super helpful for learning & testing.

---

🔹 3. Check Roles

Ensure your user (admin or otherwise) has the necessary roles to access the workspace:

• sam_admin

• x_sam_saw.user

• workspace_admin (if needed)

If not, go to your user record and manually add them.

---

🔹 4. Clear Cache / Re-login

Once installed:

• Log out and log back in.

• Or, navigate to /spacer in your browser (this is the Workspace landing page).

• You should now see Software Asset Workspace under Workspaces or Next Experience App Shell.

---

🔹 5. Access It Manually (if it's still not showing)

Try opening the workspace directly:

https://<your-instance>.service-now.com/x_sam_saw/home

Hope the answer has helped you, please mark the answer correct/helpful. Thank you.

[dreinhardt]

@Service_RNow 

Unfortunately, it doesn't help anyone if you blindly post ChatGTP content here that is unfortunately incorrect. A few of the mentioned plugins, groups and names mentioned here do not exist in context of SAM Pro. Please update your post as it offers the questioner/community no added value and contains false information.

Best, Dennis

[LucT]

I came across this post and I was able to get the Software Asset Workspace installed on my Yokohoma Developer Instance. 

https://www.servicenow.com/community/sam-forum/missing-sam-workspace-plugin-in-pdi-xanadu-release-of...

How to run background scripts.

https://www.servicenow.com/community/servicenow-ai-platform-forum/activate-plugin-via-script-automat...

Under All, Search for - Background to open the scripting tool to run scripts. Copy and paste the script below and click Run. You will need to "Refresh Instance" for the instance to reboot to see the changes.

var plugins = [];
plugins.push('com.sn_sam_workspace');
var main = new GlideMultiPluginManagerWorker();
main.setPluginIds(plugins);
main.setProgressName("Plugin Installer");
main.setBackground(true);
main.start();