Unable to view/edit product models despite being admin

[jordanm]

Hi,

First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as admin at the higher level - but, when searching in the sidebar, I do not receive results for these items.

I have attached a screenshot display what I do see. Thoughts?

Thanks,

JM

[Sulabh Garg]

Hello

Ideally you should be able to see the "Product catalog" Application menu (if you have 'admin' or 'model manager' role) and under which you would have "Product models" as shown in below screenshot.

It may be due to you have customized Application menu of "Product catalog". Please check the same.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[jordanm]

Thanks for the reply Sulabh. Unfortunately, I've search for terms 'models' and 'product' and don't see this showing up.

What's interesting is that Product Catalog does not show up at all yet, I checked plugins, and see that it's installed.

[Daniel Slocum]

Hey Jordan,

Can you validate that you can access the table?  In the Filter Navigator type "cmdb_hardware_product_model.list" and hit the enter key.  It should take you to the Hardware Product Model Table.  If you can see records you have the correct permissions under normal conditions.  

If you can see the table but not the module listing in the menu, then it is likely that either the Product Catalog -> Hardware Models module has been disabled or the role(s) required to view it has been changed.

To investigate the module navigate to System Definition -> Modules. Then, filter the modules list for Title = Hardware Models. 

Open the Hardware models module and verify the "Active" checkbox, on the "Visibility" tab is checked. You'll also find the "Roles" attribute on the "Visibility" tab. By default, it is set to just model_manager.  

Hope that solves it for you. 

[jordanm]

Hi Daniel,

cmdb_hardware_product_model.list - visible!

On checking Sys Definition -> Modules: I have what you stated should be there.

Does it matter that my model_manager role is inherited?

Here is a screenshot from the roles edit list of what I have populating my roles.