Unable to view/edit product models despite being admin

[jordanm]

Hi,

First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as admin at the higher level - but, when searching in the sidebar, I do not receive results for these items.

I have attached a screenshot display what I do see. Thoughts?

Thanks,

JM

[Daniel Slocum]

It should not matter if the role was explicitly granted or inherited. I ran a test in my personal instance where I created a new user and granted just model_manager. The user also inherited catalog_editor.  That user was able to see the module as expected. You might want to explicitly assign the role just to cover that base.  However, I expect there is something additional going on with Security in your ServiceNow instance that is somewhat custom.  You should check with your SysAdmin to determine if there are any ACLs in place that are limiting visibility of modules in your environment.

Best of luck!

[jordanm]

Thanks Daniel. I will do some more experimenting.

[Arthur Schulcz1]

Try typing "cmdb_hardware_product_model.list" into the filter navigator.  This will help you determine if you do not have access to the table at all, or if it is just not showing up in the menu.

[jordanm]

Hi Arthur,

As stated above, that is visible for me. It seems to just not be showing up in the menu. I've filed a support request with ServiceNow to see what might be going on.

[jordanm]

ServiceNow Support helped me fix it.

Product catalog on sys_app_application was set to not active.

Resolution provided:

1. Go to sys_app_application look for product catalog
2. This was set to false. Changed to true.
3. Went to cache.do and cleared cache
4. Verified I was able to see the Product Catalog and specifically models now