Unlicensed Installs

Cons Austria
Tera Contributor

‎10-25-2022 05:49 AM

I'm getting a number of unlicensed installs but the software model result and license metric result are empty

 

The discovery model and DMAPs look good to me. Anyone knows what these are?

 

ConsAustria_0-1666702090241.png

 

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Ryan97
Mega Guru

‎11-01-2023 10:28 AM

ServiceNow will mark installations as an "Unlicensed Install" when there it does not have enough information to reconcile to a software entitlement.  For example, for Windows Servers, if the physical host to the VM is not defined, it will not define a software license position.  This is because the physical host data is required for the license calculation.  This can also occur when you are missing edition data, like SQL Server Enterprise. 

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mikew_samexpert
Mega Guru

‎11-01-2023 07:09 PM

There are a variety of reasons for software installations being unlicensed. They include:

 

  • Not enough available entitlement rights
  • Software installation cannot be mapped to an entitlement (missing version/edition)
  • Suite component cannot be linked to a parent software model that has available entitlement rights
  • Missing relationship for on-premise VMs
  • Software installed on the CI is deployed on a virtualizaton technology or a public cloud platform that ServiceNow SAM doesn’t support currently.
  • Software Install is not fully normalized.