Why sn_cmdb_editor role part of ITIL? what functionality it provides?

[spgarg04]

In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. 

However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?

[bvlo]

I would also love to know the answer to this question

[Community Alums]

It is sadly often how roles are nested out of the box.

This role (and the rest_api_access role) are roles that you typically remove and assign another way.

[ersureshbe]

CMDB editor [sn_cmdb_editor]

A key role required for interacting with CMDB Workspace. CMDB editors can create, edit, and delete CMDB records but can't change policies such as data manager, class manager within CMDB Workspace.

As you drill down in the CMDB Workspace, there are some dashboards and list views that require specific roles in addition to the key CMDB Admin, CMDB Editor, or CMDB User roles.

Contains Roles

List of roles contained within the role.

• cmdb_ms_editor
• sn_cmdb_user

[bvlo]

Thank you Suresh! 

This was very helpful