Stuck qualys integration
Hi all, Qualys Integrations are appearing stuck in the sn_vul_integration_run table since past few days. what could be the reason? Thanks,Ravish
Forum Posts
About Manual Intake of Vulnerability Information.
SeqOps-VR's vulnerability management provides an OOTB feature for manual capture of vulnerabilities. Reference:https://www.servicenow.com/docs/bundle/vancouver-security-management/page/product/vulnerability-response/concept/manually-ingest-vulnerabil...
Resolved! Remediation Target Rules
So, my vuln analysts are wondering if there is any way to have the remediation target use a base of when a VIT is assigned to a service now group. The reason being that the remediation teams are complaining because as certain items get assigned (lik...
Tenable.io web application scanning asset and vulnerabilities import in ServiceNow are not working
Dear Experts,We are facing an issue in web scanning import from Tenable.io into ServiceNow for #Vulnerability Response implementation.Connection between the Tenable.io and ServiceNow is successful. However, in ServiceNow we are receiving only Nessus ...
Remediation Status on VIT ignores SLA if Deferred?
We are in the process of updating our platform to Zurich and updating VR to version 26.0.13.In the update it appears ServiceNow is adding a new functionality within "Transit to Closed" business rule for VIT: In this new update, a VIT could be define...
Make Request Exception survey mandatory
when we raise a request exception for a vulnerable item, a Survey popup will appear but user can close without filling the fields. we want to make the user to fill form and submit then only exception request process needs to start.
VR Remediation Efforts for Remediation Tasks
As a Vuln Response Analyst or Manager, I want to use Remediation Efforts not only to group Items on Watchlists, but I also want to group Rem Tasks into one larger effort. Is there a way to do that or has someone leveraged Efforts for this use?
Mean time to detect and Mean time to dispatch
Hello, Is there anyone who can help me with the condition that I should use to set the SLA for Mean time to detect and Mean to dispatch for Security Incident Response and Security Incident Task?Thanks you! Or at least maybe to explain the difference...
Resolved! Workspace View
How to edit list layout in workspace view same as native view?
Workspace View
How to add column in list view of related list under remediation task form in workspace?
Procedure for Applying Custom Branding for Email-Type MSI Status Report Templates
Hello, In the MSI Status Report configuration, we notice that several out-of-the-box (OOTB) templates are available. For templates where the report type is set to “Email,” the system automatically applies a default header and footer image. When creat...
SBOM Vulnerabilities not calculated
I've successfully uploaded SBOMs both manually and with the API calls. After I upload an SBOM, the "Vulnerabilities" column in the SBOM Workspace is not calculated. Is there a job I need to initiate to get those values populated?
Help text of a catalog field is center aligned
Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...
Documentation for removing sensitive data from Description/Plan fields?
Hello, Is there any documentation regarding the removal of sensitive information (like passwords) from core fields like Description or Implementation Steps, specifically when the ticket is already Closed?I found this article (https://support.service...
Proof Integration with SIR
We are planning to build an integration between Security Incident Response (SIR) and Proofpoint. If you are a customer who is interested in this integration, please drop a note with your email id. We will connect with you to understand your use-cases...