SIR Architecture or System View Diagram
I am writing a ConOps document for my client. I need to explain visually how SIR module sits within Service Now. Is there a diagram that explains SIR module visually within overall SN ecosystem/platform
Forum Posts
Establishing Vulnerability Response Calculator Rule for Credential scan host coming from Tenable
Hello Community! I am reaching out to get some assistance with establishing Vulnerability response calculator rule to calculate weighted average score from the severity of the identified credential host from Tenable to ServiceNow.I want to use this f...
(White Paper) Incomplete IP Identified Devices and what to do with them
I have put down my thoughts on how to handle Incomplete IP Identified Devices. I would like to hear your ideas on this topic. How is your organization handling them? (See Attachment)
How to resolve Form Sections duplication while moving update set to other instance
The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?
Event Field Mapping not updating Assignment Group on Alert
Event Field Mapping not updating Assignment Group on Alert
NIST state for Security Incident Response
While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.
Resolved! Metrics for Vulnerability Response
I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...
Error while executing Reapply Risk Calculators (VIT) job : TypeError: Method "toString"
I am receiving the following error when trying to reapply vulnerability risk calculators.Error while executing Reapply Risk Calculators (VIT) job : TypeError: Method "toString" called on incompatible object (org.mozilla.javascript.NativeObject is not...
VR and Prisma Registry - Using the Auto-Close Rule Effectively
Hello, For those of you who have VR integration with Prisma Cloud, you may have noticed that the built-in Auto-Close Rules is using the last_found field, which comes from the scanTime field in Prisma's API response. We have an issue with CVITs coming...
Please upvote idea portal submission regarding multiple Exception Questionnaire options
Hi Everyone, I submitted an Idea Portal idea that asks for an enhancement to the Exception Request Questionnaire form.https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=576f837e93b9f610f2167de86cba10d4&sysparm_idea_table=x_snc_com_idea...
Resolved! Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?
We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...
Knowledge base for SIR workspace
Hallo forum, I have currently implement Knowledge base link into the SIR workspace so that an Analysts can create new articles directly from workspace list as well. How do i get the modal working in SIR workspace for knowledge base category picker?Do...
security incident response
HI all,I have one issue related to SIR where the duplicate record are getting generated in SIR it is reported by the user that the 1st incident which is original and he is using the SIR analyst workspace and seen that the the same duplicated incide...
Remediation target is being set to 'Target Missed' for vulnerable items even the state is deferred
Remediation target is being set to 'Target Missed' for vulnerable items even the state is deferred and remediation target is not passed the current date.Can anyone assist?