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Hi Experts, Do you have experience working on integration with Outlook or other email provides for the phishing module?How did you do that, please share your experience and any official documentation link if possible. Are there any cost associated wi...
Hi everyone, I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. . Has anyone worked with Security Incident Email Parsing before? How can I...
Hi everyone,I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. .Has anyone worked with Security Incident Email Parsing before?How can I pr...
What is the normal closure process for remediation tasks (CRGs) in Configuration Compliance when updating Test Result state? We are seeing an issue where CRGs are closing as soon as one of the associated Test Results close. This doesn't seem correct...
Hi everyone,I'm currently working on a task related to evaluating the Email Parser for External Vendor Requests. In our context, External Vendor Requests refer specifically to T-Systems and OBS.My question is:Is it technically feasible or even recomm...
I have a script include to update tickets on the sn_si_incident and sn_si_request tables based on whether i want to update an SIR or an SR. Now when the script include is executed to update the sn_si_incident table its updating perfectly as expected....
Hi,I need to change order of tab in Strategic Planning Workspace. Most information I found on net is about SOW but not working for EAP. Any advice? Thanks!
I'm looking into the use of the Software Bill Of Materials. I activated the SBOM Core and Data Models plugins.Now I'm trying to figure out how to load data into the tables.In my investigation, I wrote a script to load some data into the sn_sbom_com...
Dear ServiceNow Community, I am currently helping out on the implementation of ServiceNow VR for a large organization and I am trying to better understand the scanner integration (Qualys in my case). If I understand correctly, Vulnerability Items in ...
Hi,We have installed "Wiz Integration for Security Operations" plugin, configured the credentials and established the connection.Ran on-demand integration "Wiz Fetch Vulnerabilities - On Demand" and it brought in records as detections and no vulnerab...
Hi All I am looking for the list of commonly used servicenow tables for reporting on vulnerability response and vulnerable items . Can someone share the list of tables if they have it handy or in a link
Hi everyone, I'm currently working on an Automated Test Framework (ATF) test to validate a custom notification that is triggered during the VR Manual Upload process. As part of this, I need to simulate a user uploading a CSV file through the manual u...
Hi Team,Are there any recommended BAU (Business-as-Usual) practices or reference steps that Security team members should follow when handling different types of observables (e.g., IP addresses, file hashes, domains, etc.) in ServiceNow? Additionally,...
1. Need to give edit access to SIR analyst for OOB Security Incident Analyst Dashboard and for the reports under it.On giving edit access to the dashboard, the report under the dashboard gives -You cannot configure this element. The owner did not sha...
I have attempted to set up AWA so that I can route security incidents to the various security response teams, but the results vary and do not appear to be utilising my designated queue or assignment rules. I have turned off the default SIRT rule and ...
