I am trying to update an incident ticket automatically. One of the fields (u_vendor) is a list, not a simple string value, and it's not updating properly. This is the json that I am sending: {"state":"-5","u_on_hold_type":"awaiting_vendor","u_vendo...
Hi, We are looking into a solution to automatically close the child security incidents when the parent security incident is already closed. We would be expecting that the child security incidents will also be closed, but currently this is not the cas...
I've created incident rules in ServiceNow to automatically generate incidents when Tenable vulnerabilities are detected. However, the rules don't seem to be triggering incidents even though the vulnerabilities are showing up correctly in ServiceNow. ...
Hi folks!Is there anybody out there that might be able to simplify an explanation, point to a more distinct document or KB article that explains the linkages of the Integration to the source integration, to the source integration, the integration par...
Hi all, Due to this thread not being able to resolve my problem, I was advised to create a new thread entirely. So if it helps, here it is. The problem: I'm in the Security Incident Response scope trying to create an SLA (OLA actually) definition fo...
Based on which field is Stale Vulnerable Item used to determine whether it is Stale ?
Hi folks,I have modified my first PA List widget with a Scorecard visualization, and I am struggling with a couple things on it. Hoping somebody can direct me with pointers to get what I'd like or at least to the right documents that explain it. I ...
There are list of third-party entry records pulled from tenable as scanner but could not able to find any vulnerable items related to those third-party entry records. since third-party records will be populated only if a vulnerability is found in the...
Hi,As a fairly inexperienced developer I'm struggling with solving a reported incident with our Vulnerability Response implementation. Hopefully the community likes to support me with this. Last January 2024 an issue was first reported with requestin...
Hi All, When I click on the "Request exception" after updating the mandatory fields and when I try to submit for request approval I am getting the below error. The date is populated by the calendar automatically. Even though the format is correct it ...
Created one new custom role and created new Read ACL and added role Gave role to a user impersonated user not able to view sir record.
Hi All, We have created one new Remediation target rule, but it is getting applied to the new records not for the existing ones. Also, executed the scheduled job for it, but still the target date is not getting updated. Remediation target rule: V...
We have successfully integrated Tenable.sc with ServiceNow (Utha) for Vulnerability Response and are looking for supplemental information that we see in Tenable, but it is not included through the integration/API or haven't been able to find it.This ...
Hi, I wanna install a application, the name is Column Level Encryption Enterprise (CLEE) but it requires payment. I know that the cost depends on how many field I want to encrypt and how many user would be applied,...But I need a average number to qu...
Hi Everyone, We are using the risk rating to group vulnerabilities. We have defined that in our group rules.When the remediation task gets created it is set to 4-low and the short description of the remediation task is set to 4-low later the remediat...
