Change item field on RITM

[triciadavid]

Has anyone used a workflow in which the Item (catalog item) on the RITM is updated after the request is submitted?  An example is a request was submitted using catalog item A, but catalog item B is more appropriate?  Or they chose a generic catalog item when there is a more specific one.  

Wondering if it is possible to update the item and the impacts if any of doing this.  

[Ankur Bawiskar · Accepted solution]

@triciadavid 

It all depends on how well you train your end users so that they request the correct catalog item.

As an admin you can always cancel the incorrect REQ and ask the end user to raise new request.

It's better to cancel the earlier REQ and ask them to raise a new one as recommended practice rather than updating the existing RITM.

If my response helped please mark it correct and close the thread so that it benefits future readers.