AI search only works partially in the Employee Center portal

[Turtles64]

When I search something in the Employee center portal

Search finds the article.

When trying to open the article, Record not found. (form&table=kb_knowledge&sys_id=undefined)

What is the reason for this and how could the situation be corrected?

[Dr Atul G- LNG · Accepted solution]

Okay, may be if you disable AI search , and then check or else log a Now Supprt case, as AI search is new. 

[Turtles64]

I disable AI search and now the articles open normally.

[Dr Atul G- LNG]

Hi @Turtles64 

https://www.servicenow.com/community/developer-forum/knowledge-article-record-not-found-service-port...

https://www.servicenow.com/community/employee-center-forum/knowledge-articles-not-showing-up-after-a...