AI search only works partially in the Employee Center portal

Turtles64 · ‎04-02-2024

When I search something in the Employee center portal

Search finds the article.

When trying to open the article, Record not found. (form&table=kb_knowledge&sys_id=undefined)

What is the reason for this and how could the situation be corrected?

Dr Atul G- LNG · ‎04-03-2024

Okay, may be if you disable AI search , and then check or else log a Now Supprt case, as AI search is new.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎04-03-2024

Okay, may be if you disable AI search , and then check or else log a Now Supprt case, as AI search is new.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Turtles64 · ‎04-05-2024

I disable AI search and now the articles open normally.

Dr Atul G- LNG · ‎04-05-2024

Hi @Turtles64

https://www.servicenow.com/community/developer-forum/knowledge-article-record-not-found-service-port...

https://www.servicenow.com/community/employee-center-forum/knowledge-articles-not-showing-up-after-a...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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