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‎09-03-2022 07:38 AM
Hello Experts,
I have created an inbound email action using flow designer, that gets content from the email, finds the incident record, and if it finds it, updates certain fields on incident record, if not it creates a new record.
I also want to attach the actual incoming email to incident as well. Is there a way we can attach the same email to the record created or updated using flow designer?
thanks
Nasir
Solved! Go to Solution.

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‎09-03-2022 08:59 PM
Hi Nasir,
In this case, I think this is what you should do:
1.use flow to generate a file
2.copy the email content to that file
3.save as a attachment to the incident record.
The tricky part is step 1 - generate a file. There is no out of the box flow action to generate a file. You have to write it on your own.
Fortunately, someone already did it for you:
https://community.servicenow.com/community?id=community_article&sys_id=1fb58dbbdb74d9102dc24f78139619cb
Please upvote if you think this comment is helpful

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‎09-03-2022 08:01 AM
Hi,
What are you missing from the email? Doesn't the incoming email show up on the activity stream?
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‎09-03-2022 07:13 PM

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‎09-03-2022 08:59 PM
Hi Nasir,
In this case, I think this is what you should do:
1.use flow to generate a file
2.copy the email content to that file
3.save as a attachment to the incident record.
The tricky part is step 1 - generate a file. There is no out of the box flow action to generate a file. You have to write it on your own.
Fortunately, someone already did it for you:
https://community.servicenow.com/community?id=community_article&sys_id=1fb58dbbdb74d9102dc24f78139619cb
Please upvote if you think this comment is helpful
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‎09-04-2022 02:31 AM
Brilliant Thank You Eric, that was really helpful!!