Automate process of copying an attachment from a request item record to the user record

MMT3
Tera Contributor

‎01-26-2024 03:48 PM

Hello,

 

I am trying to automate the process of copying an attachment from a request item record (sc_req_item) to a specific user record.  When a specific service catalog item (sc_cat_item) is being filled out and the 'requested for' variable (reference to sys_user table) is identified, how do I automatically copy the attachment from the request item record (sc_req_item) created after submission to the user record ("requested for" value) in ServiceNow?  Note: there is an attachment variable that is required on the service catalog item.

 

Thank you in advance for your help,

Melissa

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-27-2024 07:12 AM

Hi @MMT3 

 

Might be helpful

 

https://www.servicenow.com/community/developer-articles/copy-attachments-from-source-to-target-recor...

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