This is a form where we have to get data name of a Computer[cmdb_ci_computer] table. I have written a catalog client script which manges to give the exact value of the Computer Name assigned to the User[sys_user]. However I am unable to get the Pr...
I am a bit of a dunce on this topic, so please bare with me. Lately we've been having an issue where users who have been marked as Inactive are unable to contact our service desk at all. From all of the reading I have done, I have gathered the follow...
Need to create a task manually via Workflow under the RITM . I have RITM created but unable to add the catalog tasks underneath that in servicenow var tsk = new GlideRecord('sc_task'); tsk.initialize(); tsk.request_item = current.sys_id; tsk....
Hi all, I'm trying to figure out how this feature works.Nothing happens when I'm on the related field or on the related record... how it's supposed to work?Thanks
Even in CSM, Contacts can request some service catalog items through a portal. Those requests are usually handled with sc_request and sc_req_item table records. But the tables don't have Account field. Doesn't it cause any trouble? Should we use Case...
I want to give incident templates to knowledge admn group access ? how to give thatand other user cant able to do any changes in templates
Hello,We are a current client of service now using it mainly for Incident Management (ITIL). We would like to use the survey feature but don't know where to start. Is there a test enviroment that I can use for the surveys? Is it easy to turn on the s...
I have below requirement:The assignment group on incident form should show only those groups which have logged in user's company in their "Vendors" fieldFor Example : Logged-in User's company is - Company1there are three groups - Group1(vendors - Com...
A customer is wanting to use the planned maintenance module to generate facilities requests for preventive maintenance on all of their facilities equipment. Getting the maintenance plans and schedules set up was pretty straight forward. What isn't so...
Hi everyone. I have a requirement that if the change runs into a blackout window then we stop the change from being allowed to move to approvals. I have been able to put an if statement into the workflow to stop it if the conflict status equals Confl...
We recently cloned our sub prod instance over production. We have around 16 discovery schedules that are in the active=false state in sub-production. We have even added these into preserve data so that they don't get active=true after clone (as they ...
Hi Team,Can anyone please help me on this.one of my fellow developer created the Data Policy regarding Assignment Group Mandatory but he wasn't available currently, how can we able to find from where the data policy exception alert was showing.Thanks...
Hello All,I have written a Ui Action code for both serve and client side code is not working properly?Below is the code and screen shot, please tell me the issue in the below code.function mandatory(){ g_form.setMandatory('u_technology_group',tru...
Hi All,I was just wondering if there was a way for the user to be presented with a list of Knowledge articles as soon as a particular subcategory has been selected on the incident form? The user will then be able to select and view the full article a...
