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Resolved! RP is not defined

Hi,I am getting this error:org.mozilla.javascript.EcmaError: "RP" is not defined.Caused by error in Business Rule: 'My_Incident_Business_Rule' at line 96: inc.addQuery('state','!=',1); 7: inc.addQuery('parent',current.parent); 8: inc.addNotNullQuery(...

Andrii by Kilo Guru
  • 4385 Views
  • 7 replies
  • 2 helpfuls

Resolved! Connect Support Closes chat immediately

When trying to implement connect support in ServiceNow, I've added a link to a chat queue in the left navigation menu. I've set this up similar to this:When a user attempts to start a support chat, the chat immediately closes indicating "You have clo...

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josephtucker by Giga Contributor
  • 3020 Views
  • 5 replies
  • 2 helpfuls

Resolved! Assistance with translating info messages

I have added an info message via 2 separate Catalog UI policys as follows;ConditionsMember Firm | Is | Londonandconfirm_policy | is |   NoSelected Advanced and selected the Run Script checkboxScriptfunction onCondition() {{return g_form.addErrorMessa...

SMuir by Mega Guru
  • 3277 Views
  • 13 replies
  • 5 helpfuls

how can I create a custom incident form?

I have created a record producer to use by our IT department to use as an incident when creating new users. (see screenshot 1)We currently use incidents for logging tickets. (see screenshot 2)But when I complete this record producer, it reverts back ...

tcotton by Giga Expert
  • 4766 Views
  • 21 replies
  • 2 helpfuls

Resolved! Simplest way possible to allow self-registration

I'm trying to allow people to self-register for Service Now portal in the simplest way possible.The user should be able to give email address and password (otherwise password will be set randomly) - Optionally they can give FirstName and Last Name as...

kjetil by Kilo Contributor
  • 1738 Views
  • 5 replies
  • 0 helpfuls

Resolved! Incident description field formatting

Hello,Hoping anyone can shed some light on the below, if its happened to you and if you have managed to fix this since upgrading to Helsinki.I am running Helsinki, and when an incident is raised, the below happens:Then, when the incident is saved, th...

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edhefford by Kilo Expert
  • 1569 Views
  • 2 replies
  • 1 helpfuls