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Resolved! Create Change UI Action from a Task

Hello!I have a create change UI action from an open task. Works fine, except it opens the change pre approved. I need it to open a change with approval 'Not Yet Requested' or in other words not run through the attached Change workflow. Is there a way...

Resolved! do deactivated accounts count as licenses?

Hi folks,I need to deactivate an account user that has many roles such as admin, security_admin.....Once deactivated, does it still count as a license? Do I need to remove all the roles to make sure it won't be counted as a license?By the way, how to...

sieng by Kilo Contributor
  • 2530 Views
  • 3 replies
  • 1 helpfuls

How do I customize my activity stream?

I had to create custom email notifications for a custom application and the emails are not showing up in the activity stream. Is there a way to add these emails into the activity stream?Thanks!

jbdevsn by Kilo Contributor
  • 3131 Views
  • 3 replies
  • 2 helpfuls

domain visibility or roles

The user is on one domain and the visibility was given to another domain and he could not see incidents.and when i see the group has two roles. in which one role contains 4 roles, and when i add the user to the group. the user is getting only two rol...

Resolved! RP is not defined

Hi,I am getting this error:org.mozilla.javascript.EcmaError: "RP" is not defined.Caused by error in Business Rule: 'My_Incident_Business_Rule' at line 96: inc.addQuery('state','!=',1); 7: inc.addQuery('parent',current.parent); 8: inc.addNotNullQuery(...

Andrii by Kilo Guru
  • 4422 Views
  • 7 replies
  • 2 helpfuls

Resolved! Connect Support Closes chat immediately

When trying to implement connect support in ServiceNow, I've added a link to a chat queue in the left navigation menu. I've set this up similar to this:When a user attempts to start a support chat, the chat immediately closes indicating "You have clo...

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josephtucker by Giga Contributor
  • 3044 Views
  • 5 replies
  • 2 helpfuls

Resolved! Assistance with translating info messages

I have added an info message via 2 separate Catalog UI policys as follows;ConditionsMember Firm | Is | Londonandconfirm_policy | is |   NoSelected Advanced and selected the Run Script checkboxScriptfunction onCondition() {{return g_form.addErrorMessa...

SMuir by Mega Guru
  • 3350 Views
  • 13 replies
  • 5 helpfuls