I have downloaded 35000 record information to Excel and it accepted. I am able to see the data of 35000 records. (But in 2 tabs)Is this correct and is there an enhancement that happened?Note: As per SNOW Wiki and other trainings what we attended, SNO...
I may be doing something wrong, but Special Handling Notes are not displaying on Cases.I've configured Special Handling Notes and verified they are working (I tested them on Customer Account), but they are not working on Customer Service Case. I've...
I have a simple report that is using a script include to get a list of sys ids to return. It is only returning one record of the three that show up when I run the same condition in list view. The script include is running this query: ctask.addQuery("...
We've been having an internal discussion around the definition of "ticketing" vs. "case management". Ticketing would be something like 'Incident' and case management would be something like the 'HR Case Management' application. Is there anything ...
I'd like to be able to load a specific dependency view map for end users from a UI action or menu option, with custom filters and settings pre-defined. Also, we're looking at dynamically setting the initial focus target of the Dependency map to a spe...
Hello Guys,Good day! Since last two days, I am stuck with one of the requirement.I have to hide a couple of question choices of a multiple choice variable, based on certain condition.Kindly preview the screenshot.I have a multiple choice variable, "R...
Hello We are on Jakarta. I have a existing record of REQ and RITM with known sys_id. I want to add an additional worknote to RITM on top of previous worknotes. How can I add programmatically. I added new record in Journal entry table with RITM sys_...
Given read access to XML UI Context Menu record, still User doesn't have option to export XML via list header. I want to know what does this line of code does "gs.hasRightsTo("ui/context_menu.export_xml/read", null)".
I am attempting to schedule an import, and the data source is an xlsx file in a folder I have placed into an SFTP using the FileZilla server client. The error I am receiving is: ava.io.IOException: SSH authentication failed, Timed out while waiting f...
Hello Guys,I´m considering to create a Business Rule on History (sys_history_line) table, for when a specific record will inserted in this table I will create a record in another table.But apparentely Business Rules doesn´t work for this table.Histor...
When I delete a CI (using the Delete UI action on the form), it displays a warning dialog about related records that will also be deleted. This includes records in the related lists on the form (those that have a record). I have added a related list ...
Hi.. I have a table which is in a scoped app. I want to get the data from it and create a new table with some extra fields in global scope without disturbing the scoped app table values. I need suggestions on best practices to implement this transfor...
Hello, I want to add an alert when the user selects a saturday or sunday from the datepicker. But my simple alert('my msg') is not working in the catalog client script. Could you please assist.
Hi guy !i have a Business Rule and a Client Script. I use Access Control(Type: record, Operation: execute) to control access execute script but i don't know about ACL execute.Please help me !
Yes I am new to ServiceNow, yes it is a powerful tool able to do many things but it seems one of the basic areas - the service catalog is (almost) a broken design. I say this because I am currently unable to achieve what I want to do and feel I shoul...
