Hello!I have a create change UI action from an open task. Works fine, except it opens the change pre approved. I need it to open a change with approval 'Not Yet Requested' or in other words not run through the attached Change workflow. Is there a way...
Hi folks,I need to deactivate an account user that has many roles such as admin, security_admin.....Once deactivated, does it still count as a license? Do I need to remove all the roles to make sure it won't be counted as a license?By the way, how to...
I had to create custom email notifications for a custom application and the emails are not showing up in the activity stream. Is there a way to add these emails into the activity stream?Thanks!
Hi,How to enable email client for a particular catalog task.Regards,Naga Surendra.
The user is on one domain and the visibility was given to another domain and he could not see incidents.and when i see the group has two roles. in which one role contains 4 roles, and when i add the user to the group. the user is getting only two rol...
Is there any way to easily duplicate an service request REQ ticket, including the attachments?We are using helsinki.Can any one help us on this?Thanks,Sujitha
We have an email that is sent out to an approver when a user requests certain items in the the Service Catalog. The approver then has 2 options; approve or reject. When the click on one of the options it triggers a mailto to start.However the email a...
Hi All,As per wiki, there is Translated Text and Translated HTML field types but these two types are not visible in service now. Please let me know how to enable these two field types.Regards,Vijay kumar .S
Hi,I am getting this error:org.mozilla.javascript.EcmaError: "RP" is not defined.Caused by error in Business Rule: 'My_Incident_Business_Rule' at line 96: inc.addQuery('state','!=',1); 7: inc.addQuery('parent',current.parent); 8: inc.addNotNullQuery(...
When trying to implement connect support in ServiceNow, I've added a link to a chat queue in the left navigation menu. I've set this up similar to this:When a user attempts to start a support chat, the chat immediately closes indicating "You have clo...
Hi,We are able to attach Max File size of 17MB while sending an email from service now,how to increase the file size to 20MB.Thanks and regardsPreethi
Hi Team,I have one business requirement to get the category of current Item opened in service portal, so I have created script including and trying to feed sys id of the current item.But unfortunately window or document object will not work in servic...
Dear all,We upgraded to Geneva last january. Since then it is not possible to collapse the contents of the activity log on, for instance, the incident form. Result of this is that in an Incident with a large history, you will have to scroll through a...
I show sn_customerservice.admin listed as a user role when reading the documentation on Customer Service Management. However, I can not locate it when I look at the list of roles in ServiceNow. Does anyone know why this role is not listed. Than...
I have added an info message via 2 separate Catalog UI policys as follows;ConditionsMember Firm | Is | Londonandconfirm_policy | is | NoSelected Advanced and selected the Run Script checkboxScriptfunction onCondition() {{return g_form.addErrorMessa...
