Hi All,As per wiki, there is Translated Text and Translated HTML field types but these two types are not visible in service now. Please let me know how to enable these two field types.Regards,Vijay kumar .S
Hi,I am getting this error:org.mozilla.javascript.EcmaError: "RP" is not defined.Caused by error in Business Rule: 'My_Incident_Business_Rule' at line 96: inc.addQuery('state','!=',1); 7: inc.addQuery('parent',current.parent); 8: inc.addNotNullQuery(...
When trying to implement connect support in ServiceNow, I've added a link to a chat queue in the left navigation menu. I've set this up similar to this:When a user attempts to start a support chat, the chat immediately closes indicating "You have clo...
Hi,We are able to attach Max File size of 17MB while sending an email from service now,how to increase the file size to 20MB.Thanks and regardsPreethi
Hi Team,I have one business requirement to get the category of current Item opened in service portal, so I have created script including and trying to feed sys id of the current item.But unfortunately window or document object will not work in servic...
Dear all,We upgraded to Geneva last january. Since then it is not possible to collapse the contents of the activity log on, for instance, the incident form. Result of this is that in an Incident with a large history, you will have to scroll through a...
I show sn_customerservice.admin listed as a user role when reading the documentation on Customer Service Management. However, I can not locate it when I look at the list of roles in ServiceNow. Does anyone know why this role is not listed. Than...
I have added an info message via 2 separate Catalog UI policys as follows;ConditionsMember Firm | Is | Londonandconfirm_policy | is | NoSelected Advanced and selected the Run Script checkboxScriptfunction onCondition() {{return g_form.addErrorMessa...
Is there any field type as number? I just want to enter only numbers in that field. How to do that? Can anyone please help me with this?Thanks in advance,Swathi
I have created a record producer to use by our IT department to use as an incident when creating new users. (see screenshot 1)We currently use incidents for logging tickets. (see screenshot 2)But when I complete this record producer, it reverts back ...
I have a demo instance of servicenow. Now for upgrading the instance I want to login to hi.service-now.com. But I have no permission to logging in it. So how can I manage the upgrades for my specific demo intanstance?
I'm trying to allow people to self-register for Service Now portal in the simplest way possible.The user should be able to give email address and password (otherwise password will be set randomly) - Optionally they can give FirstName and Last Name as...
Hello,Is there a possibility to change the formatting of the "Comments and Work notes" in the incident form and in the notification mails ? For example we would like the mark a difference between "additional comments" and "work notes", perhaps by cha...
Hello,Hoping anyone can shed some light on the below, if its happened to you and if you have managed to fix this since upgrading to Helsinki.I am running Helsinki, and when an incident is raised, the below happens:Then, when the incident is saved, th...
When we close Parent Ticket request, it automatically close its child ticket request. Can any one explain and Is there a way to prevent this behavior?We are using Helsinki version.
