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Resolved! What is the best tool for time tracking within SN

We are looking for a time card tool to use for our business.   Thoughts on the best application/plugin to use for this task. HR management applicationProject Management application or Time card plug in that I just found on the "list of SN plug in's p...

carolv by Kilo Contributor
  • 9254 Views
  • 8 replies
  • 3 helpfuls

tool tip or help text

i tried adding a tool tip and help text on instance and checked the show help button.On portal level i could see the changes getting reflected, but when i try and raise a request on instance level neither tool tip not help text is working.we are usin...

uvj by Kilo Explorer
  • 3866 Views
  • 8 replies
  • 0 helpfuls

Reference Qualifier- Current object

Hi Experts,I have a simple 'client callable' script include which i use to retrun active tickets for the user/caller selected on our 'new call' form. So we have Caller reference field to select a user, and a Ticket number reference field to list his/...

niitnishant by Tera Contributor
  • 2661 Views
  • 10 replies
  • 0 helpfuls

Resolved! How do I combine two groups together?

I am trying to combine two groups. I have a "Physician Support" group and a "Clinical Support" group that I want to just merge into "Clinical Support" group and do away with "Physician Support." We are doing this through AD. How can I complete this? ...

Beto by Mega Guru
  • 2367 Views
  • 4 replies
  • 0 helpfuls

Confirmation popup on close incident.

As an ESS / ITIL user (legacy view and Portal View) for Incidents and Service Requests, Problem. Once i click on Close UI action Button or user change manually   state to close I should get a pop up message as confirmation "Are you sure you want to c...

anupriya7 by Kilo Expert
  • 2555 Views
  • 6 replies
  • 0 helpfuls

Resolved! Which table stores values of service task variables?

we created service using service creator, this creates a custom task which has variable values, trying to report on them. can you help in identifying table name which stores responses of these variables? I've looked at "Variable Ownership" table whic...

Sai Anna by ServiceNow Employee
  • 10476 Views
  • 2 replies
  • 1 helpfuls

CI IP Information

Hi,I am trying to pull a report for the Servers and want to capture the Server IP information on the report. However when I an selecting "IP Address" field from the extended options through Asset, the field is not returning any value (it's blank).Whe...

debajyoti by Giga Contributor
  • 1677 Views
  • 2 replies
  • 0 helpfuls