Hi,How can I create a visual on the average time to promote/accept a Major Incident ticket from the time the Incident ticket is created? I'm looking to create a report/dashboard for the last 6 months. Please advise if this can be done? I'm currently ...
Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...
We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...
Hi All I am trying to find what can cause that when CHG is created from Recurring Change Request then CHG is created but without CHange Task despite of that Change Task is available in the assigned template.I've checked the template but looks fine, I...
I created a custom Stage Set (Housing Flow Stages) with three stages:Waiting for ApprovalRequest ApprovedFullfilmentCompletedHowever, I have two problems:In Flow Designer, the Stage field appears in my flow stages but I cant save it. WIn the Requeste...
Is there a reason why the (Original Task) first_reported_by_task field in the problem form is restricted to active records only. I have of a number of use cases where a closed record would be the first reported record of the problem. According to SNO...
I would like ideas on how to implement an "easy button" that allows itil users to report data issues to the CMDB team. The easy button should be available in all the locations our key customers are likely to visit: configuration item forms, task for...
Hi all, Has anyone had the chance to test this with Servicenow ITSM/MSPs and not only on CSM?Will the App/integrations also work, or they only work on CSM?Thanks!
We are currently integrating Genesys Unified Experience with ServiceNow Customer Service Management Agent Workspace. We previously used the old Genesys Cloud connector.Now we are migrating fully to the new Unified Experience plugin, but the availabl...
Hello,I need to some guidance on what happens to article draft versions if the original article reaches the valid to date and retires. I have 2 use cases I'm trying to understand. I seem to get varying results when I test. We have a lot of challeng...
Hi there,We import mails out of mailboxes that are registered as "Exchange Online Integration Mailbox".We have also an OAuth integration and use the Microsoft Graph connector for reading out mail.Our Exchange Integration Script Include polls basicall...
Hi!I'm trying to make inactive contacts appear in the refered list in cases for users with a specific role ("Accès aux inactifs").I work on a copy of CSmanagementUtils where I made all "addActiveQuery" conditional like this : if (!gs.hasRole(...
Hi Team, Unable to see my team BH support on call Rota , only one Rota is reflecting rest all not showing in the schedule,Could someone help in fixing it
