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How can i activate the New button in change task templates in a standard template

RitaA
Tera Contributor

Hello Everyone, 
I need to know how can i activate the new button seen in the below screens

Can someone help me out 

RitaA_0-1728909206819.png

As seen here , this is on dev learning instance

RitaA_1-1728909252443.png

 

1 ACCEPTED SOLUTION

Astik Thombare
Tera Sage

Hi @RitaA ,

 

The New Button will only visible when the state of Standard Change Proposal is New 

 

Please Refer Documentation - https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/change-management/task/...

 

Where it has mentioned  - : You can add standard change tasks to a standard change proposal only when the proposal is in the New state. Once you submit a standard change task for approval, you cannot add additional tasks.

 

If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.

 

By doing so you help other community members find resolved questions which may relate to an issue they're having

 

Thanks,

Astik

View solution in original post

1 REPLY 1

Astik Thombare
Tera Sage

Hi @RitaA ,

 

The New Button will only visible when the state of Standard Change Proposal is New 

 

Please Refer Documentation - https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/change-management/task/...

 

Where it has mentioned  - : You can add standard change tasks to a standard change proposal only when the proposal is in the New state. Once you submit a standard change task for approval, you cannot add additional tasks.

 

If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.

 

By doing so you help other community members find resolved questions which may relate to an issue they're having

 

Thanks,

Astik