Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...
Hi everyone,I have a website: gatewayabroadeducations-com with approximately 280 total pages, including many blog posts. All of these pages are included in the sitemap, which I’ve submitted through Google Search Console.However, when I check using si...
Hi team,I’m facing two issues in Flow Designer when requests are submitted via the Employee Service Portal:When I submit a request through the portal, the Request and RITM records are getting created correctly, but approvers and tasks are not being c...
Hi Team, I am working on flow , where when catalog task is closed incomplete RITM should be closed incomplete.But when catalog task is closed incomplete, the 'create catalog task' activity is getting cancelled there and flow is not progressing to nex...
HI Team, I need to demo on on call schedule module to client.I was doing it in PDI but I am not able to understand when the escalation gets triggered.I have created a on call shift , selected schedule , added primary , secondary members and also adde...
Hey everyoneWe need to create a group that automatically includes users from specific departments (from departments table or department field in sys_user). We share the tenant with another part of the organization and we want a role that applies only...
Hello All, While I login to ServiceNow, On the homepage I can see a top banner where the instance logo, name, update set picker, Now assist panel and the profile icon. But I cannot see this banner in other pages like the list view of repair cases, or...
Hello,I have a simple question; is it possible to sort labels in VTB's wich were and are made?Alphabetically sorting would be nice, but manual sortation is also OK if possible.We were looking around, but didn't find anything usefull.Thanks!
Hi everyone,I’m working on the Yokohama release of ServiceNow and I need to modify the screen that appears in the Now Mobile app right after submitting a request — the one that shows the request status.I already reviewed KB0860959, which states that ...
I have a report on a Platform Analytics dashboard to list all SCTASKS assigned to groups the logged in user is a member of.Data Source: Catalog TaskCustom ConditionsActive = trueAssignment group is (dynamic) 'One of My Groups'This choice of dynamic f...
Morning y'all I created 2 reports which i want to combine better. For comparison, I want to see the difference of orders created in 2025 with those created in 2024. I'd like to see for example January 2024 right next to January 2025, February 2024 ri...
Happy Friday everyone! Totally random question asked by my Service Desk Manager today so putting this out here in the slim hope I can get an answer. He is looking to create 3 levels of Service Desk itil groups and then he would like all the tasks tha...
I'm trying to report on the ITIL users who do not have any tasks assigned to them. Trying to use the related list condition of "None"How do I relate Tasks->Assigned to to the sys_user_has_role?
We use a knowledge base in ServiceNow in our company, which is visible to all employees (snc_internal). Now we would like to create individual articles in this knowledge base and make them viewable only for specific users or groups. Is that even poss...
I have added the Open a New form and select the parent record to update it. But it is throwing an error stating the field is not editable. Then how to set the parent value to the child ticket in ATF
