In the notification 'Who to Receive' option, I want to add person selected by user in catalog form

[2022_ServiceNow]

Hi everyone,

I need to add the notification action in the flow design. So, in the 'Who to Receive' option, I want to add the person selected by the user in the catalog form they have submitted. 

How can I achieve this?

Regards,

Priya

[Pavankumar_1 · Accepted solution]

Hello @2022_ServiceNow ,

You can use get Get Catalog Variables(it will get variables you needed and use anywhere else in the flow) action and select your catalog item and select variables.

You can use these variables to set the approver in the Ask for Approval step.

[Mike_R]

Easiest way is add the people that they select to the watchlist.

Then in the notification, in the who will receive, you can select watchlist.

This is also a more scalable approach.

[2022_ServiceNow]

Hi Mike,

How can I add the selected approver from the catalog to watchlist?

• I want to automate the process, when the user selects the approver in the catalog form, and they submit it.
• Later the notification has to be sent to the approver selected by the user saying that there's some request to respond.
• Then if the approver doesn't respond in the said time, it needs to send the remainder for some time.

This is my requirement; I'm struck in the beginning!

Regards,

Priya

[Pavankumar_1 · Accepted solution]

Hello @2022_ServiceNow ,

You can use get Get Catalog Variables(it will get variables you needed and use anywhere else in the flow) action and select your catalog item and select variables.

You can use these variables to set the approver in the Ask for Approval step.

[Pavankumar_1]

Hi @2022_ServiceNow ,

Please refer below screenshot.

You can select approver and notification user as well.