IVR that integrates with service now?
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‎11-15-2017 08:34 AM
We are looking for the best IVR to integrate with service now - it needs to do full telecom functionality including VOIP for the agent to work at home, we want to do full soft phones.
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‎12-04-2017 12:05 PM
Hi Nicholas,
If you are looking for integrated IVR with ServiceNow, 3CLogic can certainly help.
3CLogic provides a complete and certified contact center and CTI integration with ServiceNow, including IVR, ACD, skills-based routing, CTI, click to call, automated activity postings, and much more. You can learn more here or check out our short video. Happy to schedule some time offline as well to discuss your requirements in more detail.
Regards,
G. Seynhaeve
240.803.4165
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‎02-12-2024 12:35 AM
Hello @technicholas ,
IVR and ServiceNow integration is a great way to step up your customer service game. When customers pick a service on IVR, it sets off actions in ServiceNow, which further elevates the quality of customer service for brands.
And here's the hack – use a CTI connector. It brings all your telephony controls into ServiceNow and enhances customer experiences with personalized screen pops. If interested in trying out a third-party CTI connector with seamless ServiceNow and telephony integration, check out this: https://www.novelvox.com/cti-connector/servicenow/
