Related catalog items names are not visible to select from under a knowledge article
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06-01-2023 05:36 PM
Hi,
1. Navigate to any knowledge article and click 'Edit' button under the 'Related catalog items' related list.
Expected result - Catalog items available to select from under the slush bucket.
Actual result - Names of the catalog items are not visible therefore unable to select correct items from the slush bucket.
I found this related Kb article:
So what should I check for exactly? what might be the primary reason for empty bucket .
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06-01-2023 07:33 PM
It seems the above article is not relevant since the issue is with slush bucket. Slush bucket is showing empty , and it takes values from sc_cat_item table. I checked for ACL, client scripts but nothing seems suspicious.