The incident tickets are resolved 19days back but still is resolved state does not the closed state.

[Vamsi_Y]

Hi Everyone,

The incident tickets were resolved 19 days ago, but they are still in the resolved state instead of being closed. Can you advise me?

Please help me. 

Thanks,

Vamsikrishna.

[Mark Roethof]

"If only a few, can it be that these have a recent sys_updated_on?"

[AndersBGS]

Hi @Vamsi_Y ,

Please verify the incident properties on your instance:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders