UI Builder: Control Audience based on GROUPS (instead of default roles)

[Yann Dubois2]

I want to be able to control the audience for an Experience using groups instead of roles.  All the documentation I've read has said this is possible by:

1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/application-development/ui-builder/enable-user-criteria-property.h...) 

and

2) have the "UX Framework User Criteria" plugin installed (packaged with SOW ITSM)

My instance has the SOW ITSM Applications installed:

So the prerequisites for group-based Audiences should be in place, correct? (or am I missing anything else?)

However, the groups option still does not appear as an option in the Audience table (sys_ux_applicability), and I am still being restricted to using Roles.  Actually, a message still displays about needing to turn on user criteria in sys_properties:

I am working within Yokohama, but I've tested this in my Zurich PDI and I'm experiencing the same limitation.
What am I doing wrong?

[miftikhar20 · Accepted solution]

Hi @Yann Dubois2,

1. Navigate to All > Now Experience Framework > Building Blocks > Audiences and open the Audiences[sys_ux_applicability] table. Click New.
   
2. Set the Name and Save.
   
3. In the User Criteria Inclusions related list, click New.
   
   
4. Select lookup icon on Can Read field and on the User Criteria Records list, click New.
   
5. Set the Name, select the Groups and submit the form.
   
   
6. Now submit the user criteria inclusion record.
   
   

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Yann Dubois2]

Thanks @miftikhar20 , that was exactly what I was missing...  How simple, the groups were in a related list, but I just wasn't seeing it since I hadn't created the record!  Thanks again.