Add field to Record Information contextual panel in SOW

prashanth1027
Tera Contributor

‎05-20-2026 07:57 AM

I have a field called affected users where we can select multiple users in the incident form. Now I want to bring this field into the Record information contextual side panel. Currently, I have Caller and Assigned to tabs in the Record information tab. Can anyone help me with this? How can I configure?

 

@DineshKumaR6579, could you please check this and help me to solve my issue?

 

Thanks in advance.

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11 REPLIES 11

prashanth1027
Tera Contributor

‎05-20-2026 07:59 AM

@Ankur Bawiskar Can you please check this once?

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Tanushree Maiti
Tera Patron

‎05-20-2026 08:21 AM

Hi @prashanth1027 

 

Check this video and ServiceNow Documentation  to achieve your requirement using UI builder configuration.

https://www.youtube.com/watch?v=7TOdfHdpLUg&t=2s 

Configure contextual side panel tabs in Service Operations Workspace 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Modifying the Record Information tab in the contextual sidebar in Service Operations Workspace
Modifying the Record Information tab in the contextual sidebar in Service Operations Workspace
youtube.com/watch?v=7TOdfHdpLUg&t=2s
Use ServiceNow UI Builder to modify the Record Information tab in the contextual sidebar
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prashanth1027
Tera Contributor
In response to Tanushree Maiti

‎05-20-2026 10:50 PM

Here in the video he shows editing out of the box components present in the record information tab, but we want to add another tab and that too in zurich or above versions only. 

 

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mani krishna
Tera Contributor
In response to prashanth1027

a week ago

I Have same requirement too. Did you find the solution?

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