Add one or more approvers to the request or a request item on SOW

[Viper777]

The functionality to add an approver works great....but I can't figure out how to actually trigger the approval.  It just sits there in the "Not Yet Request" state.  Any guidance on how to get the approval to actually trigger?

Thanks!

[Viper777]

@HarishKumar6668 - Thank you for the response!  Process-wise, it would work.

In my use case, out of 1000 requests, maybe there are 2 where this is an issue. 

While it is an irritant not having the ability to substitute in a new approver into the existing workflow, manually assigning the approver on all 1000 requests would be a major productivity loss so not really an option in this case.

[HarishKumar6668]

Hi @Viper777,

In that case, I would recommend adding a UI Action or Declarative Action that opens a modal or pop-up, allowing users to select the additional approvers (users and/or groups).

When the user submits the pop-up, invoke a Subflow containing the Ask for Approval action, passing the selected user and group references (or their Sys IDs) as inputs.

Since this functionality is only required for specific requests, users can simply click the action whenever additional approvers are needed, select the required users or groups, and submit. The flow will then generate the corresponding approval records and notify the selected approvers.

I hope this helps! If this resolves your issue, please consider marking this reply as Helpful & Accept as Solution.

Regards,
Harish