Does anyone know how I can add the Knowledge base from the normal UI into Service Operations workspace. I have a request that be a big benefit to the users if they could have the KB without having to be in Agent Assist to look at and view the areas of the kb.
I would like this entire page:
inside the Service Operations workspace that a user can click on the Left-hand navigation to get to. Of if someone knows how I can just create a link on the left menu to open the KB in a separate window that might work as well.
