Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Agent chat interaction state and state reasons are not working properly

Community Alums
Not applicable

‎11-29-2023 10:42 AM

Hello Everyone,

 

Can you please point me the script which is executing to set the state and state reasons for agent chat interactions. We have an issue where user ended chats are setting the state reason as "Agent ended" which is impacting the reports.

 

Thank you in advance!

0 Helpfuls
  • 648 Views
0 REPLIES 0