Choice List field is not visible in Service Operations Workspace.

[Gaurav Khobraga]

I have created a field of type 'List' under "Problem Management for Service Operations Workspace". Field is visible on Service Operations Workspace. But the choices are not visible. Can anyone please help to make the choices visible on the Service Operations Workspace.

[simransagar767]

Hii @gauravkhobragad  , 

did you find any solution , coz I also face same issue.

[Gaurav Khobraga]

Hi @simransagar767 ,

You can achieve it in 2 ways-

1) Change the type of field from 'List' to 'Choice'

2) If you don't want to change the type from 'List' to 'Choice'

          - Then that field should be referred to a table. i.e. Behaviour will be as a Reference field.

[simransagar767]

Hii @Gaurav Khobraga ,

 but i don't have any reference table , I have choices only that I have to display in workspace.

[Gaurav Khobraga]

Then you can change the type to 'Choice'. As ServiceNow doesn't support the Lock Field in Workspace. 

[PabloV]

Hi All ! I know it's an old post but the way to solve this as a workaround to be captured in any workspace is assigning the reference field to 'sys_choice' table and add a qualifier that says

Element is  <field_name>
Table is <table_name>
Inactive is false

In that way you will get all the active choices related to your List field added to the workspace view and updated based on the active field of the choice.

In case choice table is not available as a reference field you can update it via background scripts or SN Utils

Here is the example below:

Please mark the answer as correct if its solves your issues !