I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...
In the Service Operations Workspace, under Lists → Default Lists, the list appears as “Casos – Todos”.Since it is a default/system list, I can only see the option “Save a copy” and I’m not able to rename it.Is there a way to translate or rename this ...
Hello all,In SOW it's possible to set a landing page for 1st and 2line support agents (so 2 landing pages in total).Does anybody know if it's possible to work with more than 2 landing pages?In our organization we work with multiple countries where 1s...
Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...
Hi @Everyone, I have one point about landing page component that is needed for helpIn OOTB PAR SNC landing page, and Dashboard page, we see dashboard component that references the dashboard list created from Platform Analytics is put in the page. We ...
Hi everyone,I’ve created a Platform Analytics Dashboard directly in the Service Operations Workspace, but I’m having layout issues. The widgets don’t align properly and appear jumbled in different places.When I try to fix the layout, the changes don’...
Open an Interaction in SOW, then go to Record information and click Recent tasks. It shows a View all button. If you click View all, it only shows data from the last 7 days, and we want to change this to 30 days. Where can we change that query to 30 ...
Hi,So, I have this issue: I want to add additional actions to the attachment menu in the sidebar (the one with the paperclip icon). I added it in the appropriate place (Attachment Actions). The "Mark as test" action is supposed to change the u_test f...
In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?
Hi,We have created a UI action on both "incident" and "sn_customerservice_case" and made it to available for SOW. In SOW, for incident we were able to see the UI action whereas in case form the button is unavailable. Not sure what might restrict the ...
Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.
Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...
How to make Checkbox field label bold and red in Native UI and Service Portal. And also how to diplay same variable in catalog task and RITM form as bold and red color.
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
