The visibility of the Knowledge Management Dashboard is set to the knowledge role. However, a user with this role is seeing an error. The user does not have the knowledge_manager role. The dashboard works fine for users with the knowledge_manager rol...
Hi community, I was checking the SOW (service operations workspace) and came to realise that release table [rm_release] is not part of sow workspace. Is there a reasom why its not included in sow, and would you recommend adding release table on sow l...
Currently when creating a record in SOW by clicking the '+' icon, the new record form opens but the record does not technically exist yet. Is it possible to modify this behavior so that when a record is created from the chrome_tab that it is actually...
When there is no data, the donut chart should return zero inside the donut rather than displaying "no data available" or any custom message in SOW landing page.
Is it possible that I could set a different dashboard in the service ops workspace depending on which group a user is a part of? For example 1 team has a dashboard linked to service desk donuts and a different team has donuts more linked to managemen...
Hello Servicenow family, I've received a new requirement from the client related to service operations workspace. They would like Global search to be set as the default search option, even in Service operations workspace view ...
Hi guys, What would be the best way to show an agents status within the landing page of the SOW? Is it possible to have something saying 'your current status is ......'?
currently, when I click on attachment, I have the ability to select an option to encrypt the attachment on the normal platform but this is not available in SOW. any idea how to show the encrypt checkbox in SOW
Hey Folks, I have a requirement to hide the "email" choice value from the "Delivery Type" drop down on the Export button pop-up window in Configurable Workspace. Does anybody encountered/has an idea about this situation? if so, please share your in...
In the old UI, we created a custom formatter that showed all work notes and customer comments for all SCTASKs belonging to an RITM. We did this because notes are often missed, causing the fulfiller to do something or communicate something that creat...
Hello, I'm in Yokohama version. While in Washington I was able to create and edit a new list in Service Operation Workspace, after Yokohama upgrate the "edit" action is disabled on lists created by me.I am not even allowed to add/remove columns.Any i...
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar. note:I do not want to restrict this in global search — only in the SOW workspace search bar.I...
Hello Community,Good Day!While working on a requirement mentioned in the SOW (Service Operation Workspace), I accidentally clicked on the "Close option" and now it is no longer visible in my view. Could someone please guide me on how to restore or r...
