Client Script doesn't work on Service Operation Workspace.

Community Alums · ‎01-19-2024

Hi All,

The client scripts which are working in normal default view of forms aren't working in Service Operation Workspace(UI).

Here, I am implementing an on Load client script - on change of multiple fields to set the short description every time any of the fields changes. by using get control.

For example - the below script is not working.

function onLoad() {

//Type appropriate comment here, and begin script below

g_form.getControl('category').observe('change', function() {

updateShortDescription();

});

g_form.getControl('subcategory').observe('change', function() {

updateShortDescription();

});

g_form.getControl('u_item').observe('change', function() {

updateShortDescription();

});

g_form.getControl('u_zone').observe('change', function() {

updateShortDescription();

});

g_form.getControl('u_store_number').observe('change', function() {

updateShortDescription();

});

g_form.getControl('u_city').observe('change', function() {

updateShortDescription();

});

g_form.getControl('u_state').observe('change', function() {

updateShortDescription();

});

}

function updateShortDescription() {

var category = g_form.getValue('category');

var subcategory = g_form.getValue('subcategory');

var item = g_form.getValue('u_item');

var zone = g_form.getValue('u_zone');

var store = g_form.getValue('u_store_number');

var city = g_form.getValue('u_city');

var state = g_form.getValue('u_state');

var template = g_form.getValue('u_selected_template');

var shortDescription = '';

if (category) {

shortDescription = 'BK'+ ' - ' + template + '- ' + zone + ' - ' + 'Store' + ' ' + store + ' - '+ '(' + city + ' , ' + state + ')';

if (subcategory) {

shortDescription = 'BK'+ ' - ' + template + '- ' + zone + ' - ' + 'Store' +' '+ store + ' - '+ '(' + city + ' , ' + state + ')' + ' - ' + subcategory;

if (item) {

shortDescription = 'BK'+ ' - ' + template + '- ' + zone + ' - ' + 'Store' + ' ' +store + ' - '+ '(' + city + ' , ' + state + ')' + ' - ' + subcategory +' - ' + item ;

}

} else {

shortDescription = 'AUTOMATICALLY SET WHEN ITEM IS MODIFIED';

}

g_form.setValue('short_description', shortDescription);

}

Does anyone have any idea why this would happen?

Thank you in advance!

Community Alums · ‎09-24-2024

Sorry for not posting earlier. I forgot to post the answer at that time. below are the raw code -

Thank You.

var load_data = {
 'u_reference_1': [{
'value': "" }],
 'company': [{
 'value': ""}],
 'u_city': [{
'value': ""}],
 'u_state_province': [{
 'value': ""}],
'category': [{
'value': "" }],
'subcategory': [{
'value': ""}],
 'u_item': [{
 'value': ""}],};

function onLoad() {
var unregister = g_form.onUserChangeValue(user_selected_field_value);
var short_description = g_form.getValue('short_description');
if (short_description != "") {
var split_short_description = short_description.split("-");
var sity_province = split_short_description[3].replace(/[()]/g, '').split(',');
load_data['u_reference_1'][0].value = split_short_description[0];
load_data['company'][0].value = split_short_description[1] + "-" + split_short_description[2];
 load_data['u_city'][0].value = sity_province[0];
load_data['u_state_province'][0].value = sity_province[1];
load_data['category'][0].value = split_short_description[4];
load_data['subcategory'][0].value = split_short_description[5];
 load_data['u_item'][0].value = split_short_description[6];}}

function user_selected_field_value(filedvalue, originalValue, newValue) {
if (filedvalue == "company") {
var run_after_company_selected = setTimeout(function() {
update_company_details(newValue);}, 1000);
 }
 if (filedvalue == "u_reference_1") {
 if (newValue) {
 g_form.setValue('company','');
 load_data['company'][0].value = " ";
var parentAccount = g_form.getReference('u_reference_1', parentAccount_fun);
} else {
 load_data['u_reference_1'][0].value = " ";
 concate_data(); }
} else { if (filedvalue != "company") {
if (load_data.hasOwnProperty(filedvalue)) {
load_data[filedvalue][0].value = newValue;
concate_data();}}}}

function parentAccount_fun(parentAccount) {
 load_data['u_reference_1'][0].value = parentAccount.name;
concate_data();}

function update_company_details(compeny_sysid) {
var script_include = new GlideAjax('global.incident_shortdescription_details');
 script_include.addParam('sysparm_name', 'getDetails');
 script_include.addParam('Account_sysid', compeny_sysid);
script_include.addParam('Paccount_sysid', g_form.getValue("u_reference_1"));
script_include.getXML(function(response) {
 var account = response.responseXML.documentElement.getAttribute("answer");
 var data = account.split(",");
load_data.company[0].value = data[0];
load_data.u_reference_1[0].value = data[1];
load_data.u_state_province[0].value = g_form.getValue('u_state_province');
 load_data.u_city[0].value = g_form.getValue('u_city');
concate_data();  });}

function concate_data() {
var category = load_data['category'][0].value;
var u_item = load_data['u_item'][0].value;
var u_city = load_data['u_city'][0].value;
var u_state_province = load_data['u_state_province'][0].value;
var company = load_data['company'][0].value;
 var u_parent_account = load_data['u_reference_1'][0].value;
 var subcategory = load_data['subcategory'][0].value;
var testmy = u_parent_account + " - " + company + " - (" + u_city + "," + u_state_province + ")" + " - " + category + " - " + subcategory + " - " + u_item;
 g_form.setValue('short_description', testmy);}

View solution in original post

Colleen Mathis · ‎10-29-2024

In the catalog client script record, you need to set the UI Type to All so it will work in SOW and default view.

Nivetha23jay · ‎11-27-2024

Hello, even I was facing the same issue even after keep ui type as "All" and isolate script as true may i know how to rectify it