After asking if you’d found a solution, I finally got something to work.
*Edited* – I originally thought it was working, but later found that user preferences weren’t saving (which is probably why this doesn’t work out of the box). I’ve updated the instructions and scripts below to what’s currently working.
Steps:
In UI Builder, open the Service Operations Workspace experience.
Find and duplicate the page IT Agent Dashboard Default so you can customize it.This keeps the original page untouched and gives you a safe copy to modify.
On your new page, select the Dashboard in the left column, then remove the preset from the Dashboard component in the right column.
Removing the preset unlocks the fields so you can control which dashboard loads.
Create a Scriptlet data resource (I named mine lastDashboardPref) and use the script below:
This reads the user’s last-used dashboard (or falls back) so SOW can open to it.
function transform(input) {
var my = gs.getUser().getPreference('sow.dashboard.sys_id') || '';
var paId = '';
var gr = new GlideRecord('sys_user_preference');
gr.addQuery('user', gs.getUserID());
gr.addQuery('name', 'com.snc.pa.ui.preferences_dashboards');
gr.orderByDesc('sys_updated_on');
gr.setLimit(1);
gr.query();
if (gr.next()) {
try {
var obj = JSON.parse(gr.getValue('value') || '{}');
// Prefer durable keys first
paId =
obj.last ||
(obj.state && obj.state.activeDashboard) ||
(obj.recent && Array.isArray(obj.recent) && obj.recent[0] && obj.recent[0].sys_id) ||
'';
} catch (e) {}
}
return { value: my || paId || '' };
}4. Create another Scriptlet data resource (I named mine setDashboardPref) and use the script below:
This saves the user’s current dashboard choice to their preferences.
(function(input){
if (!input || !input.sysId) return { ok:false };
gs.getUser().savePreference('sow.dashboard.sys_id', String(input.sysId));
return { ok:true };
})(input);5. Create a Client Script in UI Builder and use the following:
This quietly watches for dashboard changes and calls the “save” scriptlet.
function handler({ api }) {
var last = '';
function tick() {
var ctrl = api.data.get('dashboard_controller') || {};
var data = ctrl.data || {};
var active = data.activeTab || {};
var current = active.sys_id ? String(active.sys_id) : '';
if (current && current !== last) {
last = current;
api.serverRequest('setDashboardPref', { sysId: current });
}
setTimeout(tick, 1500);
}
tick();
}After saving, select this script from the “Select a data resource” screen when prompted.
6. Go back to your Dashboard component and in the right column, bind the “Default Dashboard” field to your new data resource: @Data.lastDashboardPref_1.value
This tells the component to open whatever sys_id your reader returns.
7. In the left column, open Dashboard controller. Set the dashboardSysId to the dashboard you want as your default. Under filterId, update the value to @Data.lastDashboardPref_1.
The controller uses your default first, then your reader to override it per user.
This might be a little hacky, but it works. Now Service Operations Workspace opens to the last dashboard you viewed instead of always showing the default. Attaching a wild screenshot to help locate things if you’re not familiar with UI Builder.
I hope this works for you too!
I finally got something working that was somewhat based off of what you had. Here was my solution in case it helps anyone else.
The OOB user preference "com.snc.par.dashboards.ui.preferences" is already saving the most recent dashboard, so what I did was use a script to return the most recent or a default if no user preference existed. This removed the need to try saving the most recent dashboard to a custom user preference. 😊
In UI Builder, open the Service Operations Workspace experience.
Find and duplicate the page IT Agent Dashboard Default so you can customize it.This keeps the original page untouched and gives you a safe copy to modify.
On your new page, select the Dashboard in the left column, then remove the preset from the Dashboard component in the right column.
Removing the preset unlocks the fields so you can control which dashboard loads.
Create a Transform data resource (I named mine lastDashboardPref) and use the script below:
This reads the user’s last-used dashboard (or falls back) so SOW can open to it. Be sure to edit the default_dashboard_sys_id in the script.
function transform(input) {
var dashboardId = '';
// Get user's last dashboard preference
var gr = new GlideRecord('sys_user_preference');
gr.addQuery('user', gs.getUserID());
gr.addQuery('name', 'com.snc.par.dashboards.ui.preferences');
gr.orderByDesc('sys_updated_on');
gr.setLimit(1);
gr.query();
if (gr.next()) {
try {
var raw = gr.getValue('value') || '{}';
var parsed = JSON.parse(raw);
if (parsed.recent) {
var recentArr = JSON.parse(parsed.recent);
if (recentArr[0] && recentArr[0].sys_id) {
dashboardId = recentArr[0].sys_id;
}
}
} catch (e) {
gs.warn('lastDashboardPref parse error: ' + e);
}
}
// Fallback to default if none
if (!dashboardId) {
dashboardId = 'default_dashboard_sys_id'; // The sys_id for the dashboard that you would like to be default
}
// Object with a "value" field for UIB
return {"value": dashboardId.toString()};
}- Add the following Output schema to the Transform data resource
[{
"name": "value",
"label": "Value",
"description": "value",
"readOnly": false,
"fieldType": "json"
}]- Create a new ACL with the following configuration:
- Type = ux_data_broker
- Operation = Execute
- Decision type = Allow if
- Name = the sys_id of the sys_ux_data_broker_transform record you created.
- I have no idea how ServiceNow wants you to create these. I used sn utils to make the name field un-mandatory, so I could create the record, then I used a background script to set the name field to the value of the sys_id. ¯\_(ツ)_/¯
- Roles = Whomever this should apply to. I just used snc_internal & figure that SOW's configuration will be what is ultimately controlling access.
- Return to UI Builder and add the new transform data resource as a data resource on your page variant.
- Select the Dashboard in the left column, then click Bind data or use scripts for the default dashboard in the right column.
- Bind the following to the default dashboard: @Data.lastdashboardpref.value.value
Be aware that lastdashboardpref will be the name of the data resource you added to the page variant. You may need to modify this value to match your own configuration.
I'm sure someone will point out a better or easier solution eventually, but finally after several hours of trying, something works!
Good afternoon!
I believe if you clear the attribute 'Default Dashboard' under 'Dashboard 1' within the 'IT Agent Dashboard' variant on the Service Operations Workspace experience, it will display the user's last visited dashboard.
