Enforce email format/template for manually created emails

[smacleod]

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):

we would like to use 

[smacleod · Accepted solution]

the closest option I have found so far is to create email templates, with obvious places for users to enter their text, for each record type in sys_email_client_template

[smacleod]

Like to use something like: 

[Marie13]

I need this also. How can I ensure the correct branding, header, and footer are sent to users for the "email responses", "response templates" and "compose an email"? I've looked where our regular email notifications are sent and can't find anything. 

thanks heaps

[smacleod · Accepted solution]

the closest option I have found so far is to create email templates, with obvious places for users to enter their text, for each record type in sys_email_client_template

[Marie13 · Accepted solution]

I found the page and image below. This is what I'm looking for. That the branding is auto-added to the email compose template before I start editing - or maybe they clicked on a response template? I don't want everyone creating email response templates and having to add the branding every time. If there could be a template auto-added like on additional comments email noifications sent to the customer, that would be great.  

Information Technology - Send Custom Emails from Records in the Service Operations Workspace