When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):
we would like to use
I found the page and image below. This is what I'm looking for. That the branding is auto-added to the email compose template before I start editing - or maybe they clicked on a response template? I don't want everyone creating email response templates and having to add the branding every time. If there could be a template auto-added like on additional comments email noifications sent to the customer, that would be great.
Information Technology - Send Custom Emails from Records in the Service Operations Workspace
Where would I set the branding then? The current email layout isn't applied to the "email" section; it's only applied to additional comments/work notes, etc. Is there a way to link the current email layout to the "email" section on Service Operations Workplace?
Our current branding is located here: Email notification uses email template which uses email layout. Email layout looks like below
if they have specific criteria as to when to use the specific layout, did you try setting the conditions in the email client template?
