Help with List Component in Platform Analytics Dashboard configured in Workspace

[Ajay37]

Hi All,

I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the record from that list, as we have configured this in workspace it is opening a new tab within that and throwing "The page you are looking for could not be found" error. And also the URL is showing as "workspace/list/~~undefined~~/~~undefined~~". How to fix this issue, how to redirect to the selected record?

Thank you in Advance.

[GlideFather]

Hi @Ajay37,
can you share some more details to understand the issue better?
Perhaps try to set the drilldowns > 

• https://www.servicenow.com/docs/bundle/washingtondc-now-intelligence/page/use/reporting/concept/c_Dr...
• https://www.servicenow.com/docs/bundle/vancouver-now-intelligence/page/use/reporting/task/t_DefineAR...

[Ajay37]

Hi @GlideFather ,

When we are configuring the Platform Analytics Dashboard, we have a button called "Add new element". When we click on that we get different types of visualizations. I have selected "List - Simple" data visualization. And it shows the list of records in the given table. This dashboard is placed in workspace, When I try to open the record from that list in the dashboard, it is opening a new tab in the workspace view and throwing error as mentioned above. To be clear, the record is not getting opened when user tries to open it from the List component placed in Dashboard.

[dwtaber]

I'm getting very similar behavior when I try to use a Platform Analytics dashboard in Service Operations Workspace. My test dashboard is using "List," which I believe replaced "List - Simple" in a recent update. If I make a List visualization for the Incident table, for example, when I view the dashboard in SOW, clicking a link in the list widget goes to /now/sow/record/incident/~~undefined~~

What's funny is that if I add a Single Score widget for the same data source, if the widget's chart interaction action is set to "Go to data view" (the default), clicking the score opens a different sort of list widget below the Single Score widget, and clicking a record in that list works correctly. Poking around with my browser's DevTools, it looks like this other list is using a different UX Component (now-record-list-connected instead of sn-par-analytics-list-base). 

[Lukas78]

Facing the same issue currently, seems to be linked to the List Widget