Incident task: How add SLA information of parent incident to Record card in side contextual panel
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2 hours ago
We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident.
When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the right side panel.
Is there a way, on one of its incident tasks, to the show the SLAs of that parent incident on the its Record card?
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an hour ago
If you want that SLA card on incident_task then you will have to work on ui builder config
Instead of that you can create a defined relationship between incident_task and task_sla and linkage will be via incident
then add this Related list in Workspace view for incident_task table
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
